LoseTheBackPain

I tried to get a free bottle first but it instructed me to click on this click on that and it end up to 8 bottles. I didn't know I order that many so I called my credit cards to find out that was charged in my acct for 337.00, the next day I call lose in pain customer service they said that I can't cancel my order. It that mean I have to take that order. But I called my credit cards to close my acct. No more scam.

I have been on Heal and Soothe for about 14 yrs. It took some loading to start feeling a difference. My knees haven't hurt in a long time. Had not taken it for a long time and had a few bottles still. My shoulder has been hurting for over a yr now. Got back on H&S yesterday. Loaded up and today my shoulder feels a lot better already. I will probably start reordering soon. I didn't have billing issues and they have reached out over the yrs and sent me extra bottles. I have no complaints.

I ordered a trial bottle, the pills did not make any difference for me (although I appreciate they may work for others). I did not sign up for a prescription and when emailed to ask if I did want to sign up, I did not.
It turns out a subscription was created on my account and 3 monthly charges have been taken, totalling more than £150 which have made my bank account go overdrawn and which I cannot afford. The charges were basing an account I do not use so I did not spot it. How can that be allowed to happen? It is a disgrace and I am now in difficulty with my bank and this has caused me significant stress.

I used the product during the free trial and did not find it helped at all. November 1,2022, I cancelled and was assured that my credit card would not be charged any more. Looking through my (almost) yearend credit card statement, I discovered I had been charged ongoing $16.03/month. I called them and they told me that I had omitted specifying that I wanted the 'newsletter' cancelled, not just the supplement. I said that is so sneaky, who would want a newsletter for a product that didn't work for them? It shows right on my online account that I cancelled Nov 2022 and now had now active subscriptions. Why am I being charged? I had been told I would NOT be charged any further. The woman said again I must have misunderstood. I got sucked in big time. I hope no one else does. This was a huge waste of time and money.

I have nothing negative to say about this company. I bought as a skeptic. But wow the mobility and pain results are unbelievable. I am back out moving around and doing things I haven't done in a long time. I am grateful to not to have to use pharmaceutical products.

I signed up for the trial offer, and 10 days later when the bottle arrived we read the information that comes with the order and determined that this product would interfere with my wife's medications. We immediately called to cancel future orders and were sent to a dead phone line. This was a red flag that this might be a scam. We immediately changed our credit card number, but two weeks later we received another bottle, and found out that this company charged me for the second bottle on the same day that I purchased the first---thus I was charged for the second bottle. After several e-mails and no results, I called the customer service line and the lady said all I have to do is write "return to sender" on he package, and the subscription money would be credited to my account upon receipt. This was weeks ago and still no money has been returned.

I ordered from lose the back pain 3 times, we live in the U. K. & the shipping was about £16 the first 2 times & was delivered direct to our door. The 3rd time I ordered I called the company and their representative told me if I order in bulk it would work out cheaper. Not so, they sent my shipment to Germany & customs charged me over £200. I have complained to Lose the Back Pain (Heal & Soothe) and tried to get some compensation for giving me the wrong advice and they deny the shipment was sent to Germany even with photographic proof. Customer service are robots they don't care about customers that's for sure. You can buy all the ingredients separate and put together yourself! A lot less expensive. Worse company I have Ever Bought From! No Customer Service, send out robot messages after they get your credit card details, Beware, so sad

Yes, these products helped me, but the problem is that they turn out to be too expensive, in addition to the fact that the shipment takes a little longer than expected. And I can't afford to spend a lot of money all the time, despite the help.

This product has not made any difference for the first month talking it. I can't afford to throw my hard earned money away with no results to back up the product. If anything, my appetite increased. Not what I was hoping for. May work for others.