LoseTheBackPain
Questions & Answers

Nancy G, Thank you for your question, I can not resend you the survey, but I will gladly give you the coupon for $10 off any product HBIS-10-OFF. Thank you

Helen, My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), the suggested serving for Super Joint Support is 2 capsules with an AM meal and 2 capsules with a PM meal. The suggested serving for Heal n Soothe is 3 capsules 1-3 times per day on an empty stomach. If you have any customer service needs with us please use this from https://losethebackpain.com/contact-form/ Thank You, Steve, Director of Client Services The Healthy Back Institute

Yes, you can take both Super Joint Support and Heal n Soothe as long as you do not exceed 600mg of ALA.

Yes, you can take both Super Joint Support and Heal n Soothe as long as you do not exceed 600mg of ALA.

If you sign up for our Free Trial, we charge a shipping fee for the first bottle and that first bottle is free, after that we do not charge shipping, if your stick with that free trial offer.

Wayne, We know of no contra-Indication with taking Ibuprofen but we do make the general recommendation to space out the Heal n Soothe and the Ibuprofen 60 minutes apart, (does not matter which one you take first). That said, please understand we have to tell you to consult your physician on the matter of taking any drugs, as we simply can not make any suggestion when it come to taking drugs of any kind. Thank You, Steve, Director of Client Services The Healthy Back Institute

Glenda, My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and we have many ways to contact us. By clicking on this link you can access all of the different way to contact us to cancel your order. https://losethebackpain.com/contact-us/ Thank You, Steve, Director of Client Services The Healthy Back Institute

Tiger M, Thank you for sharing your concerns with us. My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and to be clear we can not find your name or any record of your account with us. We are assuming that is not your real name. Let me say this, about how the HBI takes and processes orders. In the United States, when free trial offers are presented to customers there are very specific (rules) we must follow in order to process any free trial offers. First, the terms of the promotional offer must be presented at the point of sale in a clear and conspicuous way, that we do! Second, the Customer MUST click on a box, (next to the terms) and once they click (the box) that presents a visible check mark next to the terms, indicating that you have read and agreed to the terms of the offer. The order can not be completed without them checking that box giving us permission to charge their card, and that everyone does who gets a bottle. Third, We must present, in a clear and conspicuous way for anyone to cancel the order as well as all of our contact information, and that we do. The HBI stands behind our products and business practices, we have been in business for 18 years and while we are not perfect we work very hard to do things right. The only charge we make at the time of the order is for Shipping, a customer is never charged for the Free Bottle. Thank you for being a valued customer as your satisfaction is important to us, if you have any customer service needs with us please use this link https://losethebackpain.com/contact-us/! Thank You, Steve, Director of Client Services The Healthy Back Institute

Hi, First off, supplements are not replacements for proper medical attention (Hip Replacement). That said, our Heal n Soothe would be a great option post surgery to clear up any scar tissue and improve blood flow in the area. Thanks Steve HBI-Staff