I am more than satisfied with the customer service I received from a lovely girl! She is professional, fast, patient and incredibly attentive to the needs and concerns of clients. What should have been a frustrating exchange for the two of them (returns are never fun), they strived to be an absolute BREEZE thanks to excellence in communication, problem solving and charm. I cannot recommend this boutique higher, she is the epitome of customer service that went well!
The quality is top-notch, with sturdy material and spacious compartments. It's become my go-to bag for errands or a day out. The playful design never fails to bring a smile to my face. Highly recommended for fellow feline enthusiasts!
I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.
I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!
Two items were out of stock. I was sent an email to pick two other items. I sent it back with links below.
Two days later I received a "how was your experience?" email.
I did not reply as I wanted to see how the exchange worked.
3 days later I received no acknowledgement of the exchange for other items, but I received a "here is the refund that you are receiving" email.
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the exchange process.
Regarding your exchange, you sent us links to 2 items, but you did not tell us the size and color of the items you wanted. We sent you an email asking for this information on January 11th, but did not receive your reply, you can try to find the message in your spam box. Since we did not receive a timely reply from you, the products cannot be exchanged, so they have been automatically canceled and we have refunded you.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.
Best regard,
Ashley
LILICLOTH.COM
Took 2 weeks to deliver. That was OK. Finally today, 2/20/24 I looked closer to the 7 T-shirts I ordered. All except one seems to be acceptable. The Khaki one,
SKU: SHBCAAAFE5FD has unfinished sleeves. Both sleeves were just cut off, no finishing. Very disappointed in that. Wish I had looked sooner and seen the unacceptable Khaki one. All were purchased for an event on 2/24, so I can't return it. Also, the information sheet showing "how to return" was impossible to read. Will probably never order from Lilicloth again. Poor quality control.
Reply email hit my spam, so i didn't respond within seven day. Weird. All their junk mail comes through. Also, reply to request for refund stated "Our return center is located in Guangzhou, China," in red bold letters.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
There are many different shirts with neat sayings on them. I have ordered quite a few over the last several years and haven't had any problems. There was a misunderstanding reference the shipping on my last order and customer service responded back quickly to help me understand.
Like your products and style of clothing.
Would like two tops to be shipped together under the one cost. Thankyou.
Tops were delivered same day., before expected delivery date. A nice surprise.
I bought this sweatshirt as a gift for an animal-loving friend. I was a bit nervous because I'd never ordered fro this company before, but I emailed with a question and got a speedy reply. They helped me track my package, and it showed up way faster than I thought it would! I'm very pleased with the product, and I'm sure my friend will love it! Thank you from Canada!
Overview
Lilicloth has a rating of 4 stars from 6,894 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique and customer service. Lilicloth ranks 10th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by shipping time.
We are deeply sorry for making you wait so long. Due to the high season, it will take longer to prepare the items. We will continue to rush it and ship it out as soons as possible.
But please rest assured that we are doing everything possible to expedite your order and will ship it with priority once it is ready.
Upon checking, it seems that part of the products are already shipped out.
Regarding this issue, our representative have sent an email to you with more shipping details, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need more help, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
LILICLOTH