LifeLock

I upgraded my membership from standard to advantage. In doing so LifeLock changed my membership ID and so forth. The changes caused me not to be able to lock my credit file. After calling support seven plus times issues still unresolved. The technical support personnel keeps telling me the case has been escalated and that someone will call me. To no avail no one has called. I'm still unable to use a feature that I am paying for. Poor customer service and technical support. English of those you speak with is an Asian thick accent which prevents good communication. Don't use LifeLock because they do not value their customers. Bad business!

Pls do not use LifeLock, save yourself time and energy when you try to cancel, they say they will and then they continue to charge you. I cancelled May 2022 and still going through it. I called in sept 2022 to tell them the issue, they agreed with me, said they would refund and cancel my service... guess what? They didn't! No refund and NO CANCELLATION! Going through credit card company now to start a case against them. They're supposed to stop this sort of stuff not instigate it. Dreadful. Shame on you Life lock!

If you have both Lifelock and Norton, try to cancel only Lifelock. You will spend hours on the phone, listen to their excuses, be offered discounts, be transferred from department to department, be promised you will get a return call from a supervisor (which never comes), and end up unable to cancel your membership. After this experience, I would really like to offer a review of less than 1, they don't deserve that high a rating.

I have my identity stolen along with my money three days ago, I called LifeLock to have them investigate the case, first thing they said sorry it's not an identity theft. I got $10,800 stolen from me, and all LifeLock did said sorry after 14 years of been a member funding a major scammer company lying to people that they are protecting up to one million dollars. Save your money don't trust LifeLock, they are thieves and scammers!

LifeLock don't waste your money! My bank account which was registered with LifeLock as was my debit card which supposedly under their insurance policy supposed to reimburse stolen funds. So long as you don't voluntarily give out your information. Long story six months they made me sign affidavits go to the federal trade commission Police Department jump through multiple hoops. In the end they transferred me over to the insurance department Sedgwick denied we do not cover cyber attacks. I called Life Lock as a new customer and I asked the young lady on the phone do you reimbursement cover bank accounts yes! Do you cover being hacked yes! That's funny I've just been denied. I have tried calling the insurance company Andrea TInnon *******493 still holding my breath. I've reached out to Life Lock nothing. I have been a member for over 10 years if I could only get back the money that I gave them would be more than what they have done for me. LifeLock is a fraud they steal your money.

Norton 360 premium 1 kept pushing an upgrade to Lifelock. We chose to upgrade to LL Advantage for $6.50 for rest of current subscription (221 days). 3 hours later; 1 chat session and 3 phone calls we were told we would have to reinstall and lose all our accounts and passwords and pay $99. They kept trying to enter different credit cards to not bill us after we've always paid recurring subscriptions through PayPal for the last 14 years. Don't bother trying to upgrade to LL. Way too painful.

I have a lifelock on me under my mom and I can not take it off. They tell me that I need her account to pull out. It is downright dangerous because I did not consent to the track, yet it is happening to me. All they tell me is that they need her information to take me off, but if I didn't open it obviously I don't have that information. It's incredibly dangerous as they won't let you take it off.

I had a subscription with Life Lock and wasn't happy with the results so I let it expire in 2021. I used my AMX for this account. I have several credit cards that I have reoccurring charges each month on for cable, internet and a few other things around the house.I was checking on my Capital One card and noticed I had a reoccurring charge for LifeLock for the last seven months.Long story short,my Capital One card had been compromised. Someone had opened an account with LifeLock without my name,address or zip code! LifeLock never had this card on file. So one of the excuses I was given they reopened my old account didn't have any merit.But it was opened in someone else's name and email with my credit card.
I couldn't get much more info than this.My credit card company has open an investigation as well as LifeLock. So much for Norton Security!