How would you rate Levi's?
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Michigan
1 review
0 helpful votes
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Terrible customer service
December 27, 2024

Ordered jeans and they sent me someone else's order. They wanted to treat it as if I ordered the wrong thing and it would not even let me do that. Their customer service (which was not in the US) finally just hung up, was absolutely no help. Completely dissatisfied, will never purchase any of their products again.

Date of experience: December 24, 2024
Hawaii
1 review
1 helpful vote
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I ordered jeans directly from Levi's website which said my purchase was in stock. Levi did not hesitate to take money from my bank account immediately. A few hours later I received an email saying they didn't have my jeans in stock and I would receive my money back in 7-10 business days. As a teen who doesn't make very much money, $100 dollars is a lot to be taken for something that never even shipped. Super frustrating that such a well known and established business treats their customers like this. Stick to small business who actually care about their customers!

Date of experience: September 1, 2023
India
1 review
1 helpful vote
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Horrible response time from customer care
August 6, 2022

Even after 7 days of complaints there is no adequate response from Levi's customer care. Daily mails and calls have turned futile. And all this due to the fact that Levi's delivered wrong product and not even replacing nor refunding

Date of experience: August 6, 2022
Kentucky
1 review
2 helpful votes
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I've bought nothing but Levi jeans since 1979, had great service out of every pair until the last 2 years. The last 5 pairs I've purchased since fall of 2021 have either ripped in the material by rear pocket or in the crotch. Jeans purchased prior to these 5 pairs have lasted for 7-10 years without wearing holes in them much less random ripping. Switching to American made quality jeans….Levi Strauss RIP!

Date of experience: September 29, 2023
Maryland
1 review
2 helpful votes
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Levis are just really poor quality anymore. They rip at the back pocket for my husband, and between the thighs wears out for me. Less than 1 year old. They used to be the best! Not sure what happened.

Date of experience: May 10, 2023
New York
2 reviews
1 helpful vote
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Cheap Material
December 27, 2022

I am extremely disappointed. For one thing the material is thin and inside after wearing the pants for just five hours they have balls all over them. This is shameful. I have two pair that were purchased over twenty five years ago and feeling them you would never know. Either produce something worth selling or shut down completely.

Date of experience: December 27, 2022
North Carolina
1 review
2 helpful votes
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My husband has worn Levi jeans all his life, he is 60. Lately he's been buying the S61 or S67 from Walmart. They fit well and feel good and less expensive than some. The reason for a review- Every pair he buys tears along the seam of back pockets making them unwearable and half tear in the crotch. I can't seem to mend them they still RIP. This waterless style is a waste of money cause these jeans never last long. He now has a pile of ripped jeans and false hope.

+2
Date of experience: October 25, 2022
Hong Kong
2 reviews
2 helpful votes
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Levis 501
April 27, 2024

The 501 is both ordinary in its ubiquitousness and extraordinary in the way it allows people to express themselves. The 501 is a blank canvas, providing a foundation for anything from utilitarian workwear to fashion-forward outfits, and looks flattering on just about any body.

Date of experience: April 25, 2024
Illinois
1 review
1 helpful vote
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Disappointment
December 22, 2022

I have been wearing Levi for a very long time an I must say I'm disappointed as I just purchased a few new pair. An the blue dye is still a problem. An has now recked more then one pair of shoes. As they still continue to bleed w the dye.

Date of experience: December 22, 2022
Iowa
1 review
0 helpful votes
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Poor quality
March 1, 2024

The last few pairs of 505s the corner of the pockets tear out after a few months of wear. Disappointed in the quality of product that they produce today. The pants are perfectly fine other than the top corner of the pockets. I'm not looking to gain anything from this. I just hope that they improve their quality.

Date of experience: March 1, 2024

Overview

Levi's has a rating of 2.3 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Levi's most frequently mention and customer service. Levi's ranks 6th among Jeans sites.

service
16
value
20
shipping
12
returns
10
quality
17