How would you rate Guess?
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Netherlands
1 review
0 helpful votes
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Loze belofte
January 4, 2025

Kon mijn 20 % voucher voor mijn verjaardag niet gebruiken omdat er sale is. Terwijl dit niet vermeld staat op de voucher. Zeer slechte service wanneer je met ze hierover chat.

Date of experience: January 3, 2025
Canada
1 review
0 helpful votes
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…i just suggest one thing never buy anything from guess…they were really rude and if uh want any solution they will tell uh about their policies …very bad customer service …quality of product is really bad …i thin people should go for any cheaper or good brand atleat they provide good quality or solution as wel

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Date of experience: May 17, 2023
GB
10 reviews
0 helpful votes
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Exquisite stuff
September 1, 2023

Yeah, it's considered to be ordinary mass market, but still it doesn't cancel the fact their clothes and accessories are quality.
Guess has gone through fire and water to become a public-lover. Still some people don't admit this brand as something cool, but for me, these guys are exquisite. And the stuff they sell too.

Date of experience: September 1, 2023
Australia
1 review
0 helpful votes
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What a shame service with no free return option for shopping online?
Considering you in purpose putting size is NOT international standard!
I used to size M but according to your size measurement is S.
I doubt it would not fit on me. But I just follow your stupid standard!
I'm not happy and never buy online to them anymore.

Date of experience: November 27, 2023
South Africa
1 review
0 helpful votes
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Worst service of my life experienced at the Eastgate and Bedford Centre Branches.
You are lied to and treated with complete disrespect. Don't bother complaining to Management as the treatment escalates to a different level where they raise their voice and insult you.

Date of experience: January 13, 2023
Australia
1 review
0 helpful votes
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Past employee
May 24, 2023

Never have I worked for a worse company. So disorganised & unprofessional! I worked at Moorabbin Dfo Melbourne. I had the worst regional & state manager. They treat there employees terribly and do not pay your bonuses that you are entitled to! After my experience working with them I will never shop here again! A good brand being destroyed by the bad choice of management!
Do not recommend!

Date of experience: May 24, 2023
Romania
1 review
1 helpful vote
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I ordered and paid on 25 November 2023. Dpd lost my order, Guess said that it is stuck in a hub, and then on 11 December 2023, Guess said that the order is heading back to the warehouse. Until now, I have not received my order, not my money back. At every email I write to them, Guess is replying with a template answer that it is a busy period.

Date of experience: December 17, 2023
France
9 reviews
2 helpful votes
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Awesome, but the price
January 3, 2024

I have quite a bad eye vision, so I decided to apply for services to the specialists and he prescribed me wearing glasses with lens from Guess. The frame actually is also from this brand, but I'm writing to express my emotions, cuz I had no idea these guys also produce glasses for making your eye vision better.
Jacks of all trades? Probably, the only thing is the price 😬

Date of experience: January 3, 2024
New York
1 review
1 helpful vote
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WORST COMPANY
January 3, 2023

I never received my item. I ordered the silvana tweed mini tote on december 9,2022 it is now january 3 and i still never received it. When i contacted them they told me to contact my bank and file a dispute. When i did that they ended up declining my bank dispute. And doesn't want to give me a refund.

Date of experience: January 3, 2023
Illinois
1 review
0 helpful votes
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Rude Manager
December 13, 2022

I had a bad experience at Guess store at the Chicago Premium Outlets in Aurora, IL.
The manager used foul language.
I can't believe how such a person is allowed to manage a store under the brand "Guess".
I have never encountered such an experience in my life.
Something needs to be done by the company.

Date of experience: December 13, 2022

Overview

Guess has a rating of 1.5 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Guess most frequently mention customer service, bad experience and return label. Guess ranks 240th among Designer Clothes sites.

service
26
value
22
shipping
20
returns
20
quality
20
+28