Chanel

Saw a purse belt on the Chanel site and called what I thought was the Beverly Hills Boutique. Nope, it was the "help line" for "Customer Service". Sorry but it was not at all helpful even after 3 tries to speak with someone who knew how to locate that bag. I also attempted to drive to the Beverly Hills location only to find all the streets congested or closed due to a Fathers Day car show. Tried to contact the Costa Mesa boutique and received the same B.S. And hung ups in frustration.
I'm sorry but if I choose to spend $2600.00 or more in that store I kind of expect better service than "have you shopped at Chanel before or you'll have to check one of the boutiques to see if they might carry the bag you are interested in." Shame on you Chanel. CoCo would be swirling in her grave right about now.

Non-existent online customer service. No one answers enquiries. You have to call them to get any help.

Edit: No refund after 2 weeks, no confirmation that they have received my return. An assistant claiming at first they didn't get it yet the tracking says different. Unbelievable. Worse than a random ebay seller but A TAD BIT more pricey.

I've been buying Chanel for make up for over 20 years. They have possibly the worst website in the US for high end make up. The scroll bar to pick a color/shade is really small and it does not work most of time. It takes more than 2 minutes to get the site to allow you to pick a color, only then to find out it is SOLD OUT, they are all sold out, why cant they save our time and just put it right in the caption of the product /picture. I'm looking elsewhere for substitute products. Im not spending over $200 to get frustrated with this site.

Very disappointed with Chanel Bleu for man. Purchased it six months ago and spray (pump) stopped working. I can't use it now to the end. Contacted customer service and they were very rude and they told me bad luck you can buy another one. Very bad customer service and item is very expensive and you can't use it all.

This product will not last an hour do not buy I repeat do not buy this product it is expensive and does not work when a $3 bottle of ax body spray will work better and customer service will never get back to you as well

I bought this wallet in February 2023 and I started using in march. Noticed the zip of the wallet manufacture was horrible. The quality it's seem back to worse, the zip was zipped it smoothly and it break half when I zip and I zip and it got stuck and in between it's spilt. Here are the proof of showing this is wallet and the price keep increasing and I paid SGD1,770. I thought Chanel has a good quality higher standard, but I was wrong. Quality is from back to worst and still price increases so much.

I bought a pair of regular glasses from Chanel. After a few weeks the paint on the frame started crumbeling. The optician ordered a new pair, but after a couple of weeks the same thing happened with the new pair. He ordered a third pair, and again the same thing happened. I contacted Chanel Belgium via e-mail. They asked me to provide the proof of purchase and several pictures, which I sent them. It's been two months and I haven't heard anything back. That's 500 euro's wasted. I really wouldn't recommend buying their glasses.

I placed an order Dec 18th, recieved the order the 23rd. Upon opening package, we find the item purchased was not in the box. Contents were 2 fragrance samples and gift note to my wife. WTH? Where's the item I purchased? Bow was filled with stuffe, just filler and no item! Horrible customer service and wait times at least an hour! When someone answers finally seems that they're not service oriented at all! Don't recommend buying from the website! Almost seems fraudulent.

I bought a pair of brand new sunglasses and they broke instantly. (the arm broke off and so did the bow). At first, they said they will repair it but I waited over 4 months for them to respond. I kept calling and MARIA AND HER BOSS from customer service KEPT LYING. Finally they told me that the warranty is no longer active because the glasses are no longer being sold. $400 piece of GARBAGE. The Chanel brand is garbage as well. I WILL NEVER BUY ANOTHER CHANEL PRODUCT AGAIN AND I WILL PLASTER THIS EVERYWHERE.