Loft

I placed an order for some holiday items a couple of weeks before Christmas. First, my order was delayed and wouldn't be received by Christmas even though holiday delivery was GUARANTEED. Next, I received a series of emails stating that several of the items were cancelled - even though the website shows all items as still available > :(. I wish I had had read more reviews before ordering and saved my time. At least I "saved" my money when the items were cancelled. Lousy service, would not recommend, will not shop with them again.

Would give o stars if available on rating scale. Paid extra for overnight shipping. Purchased with representing from online customer service on a Monday morning assured it would be next day. Waited all day for tracking to update. Here it is two days later and just shipped. Terrible don't buy from loft. Their service and quality has gone down hill anyway. Only bought since person wanted that item as a gift.

I am so frustrated with my request to cancel an order. I attempted to cancel order immediately but there was no one available to take my request via phone or text. My call was at 7:00 am 9-24-23. Was told via voice message & text they were not available till 10:00 am. I called when they were available that cancellation needed to occur within 60 minutes of purchase. They did email me a label to return item once received. The item had not shipped & was still in processing. I also emailed & texted customer service several times & got the same response. This is totally ridiculous. I have been a long time Loft customer. I will never order from them again. Linda

After calling multiple times about items noted to be pending, and being told it would be escalated- today they cancelled those items. When checking the website the items are available.
So I guess the way the escalated it was to cancel the order just to make me go away!
Terrible customer service!
Finally got it resolved after hours on the phone.
Never did get a call or email from a manager as I was promised.

I bought online final sale items. The sizes are not perfect try to return or exchange or store credit. They are not giving anything very frustrating and disappointing and store lady is talking very rudely at cool springs tn. Very disappointed. Not getting my money back or store credit or not even exchange. I hate loft policy. Try to change your policy you are taking people's money. I BOUGHT IT ONLINE NOT IN THE STORE. How do you know the quality or color or material. Never ever buy final sale items online. Hope this one helpful.

I visited LOFT in the methuen area looking for a nice dress to wear to a wedding. All the workers at the register were more invested in to the baby that was in there and completely ignored all customers. I wondered around the store clueless until a young nice lady approached me and asked me if I needed any help I told her I was fine but thank you for being the only one who acknowledged me and left with nothing. I guess the workers conversations were more important then the job. Loft needs to hire better people.

I have been a customer of LOFT for 10 years.
Until the were purchased a few years ago they had amazing FINAL sales.
They now are borderline deceptive about the amount of an item.
You'll see 30% off price as marked.
Prior to being deceitful, 30% off price marked meant and additional 30% off the price marked in the FINAL sale category.

The clothing is not classy anymore.
Due the lack of variety in clothing and the lack of great sales I will move my clothing purchases to GAP