website thubmnail of Kaycee Beauty
How would you rate Kaycee Beauty?
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Idaho
1 review
0 helpful votes
Follow Candace H.
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Horrible.
March 14, 2021

I ordered a set of brushes in May. Of 2020! Almost a year later, I have not received them. I have sent countless emails asking for my money back and have gotten no reply. K do not recommend this place. It's got to be a scam. The only positive reviews I've seen seem very scripted, too.

Date of experience: March 14, 2021
Virginia
1 review
0 helpful votes
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I ordered a set of makeup brushed from them back in August thinking I would get my brushes in two weeks like the site said. It's now December 23 and all I've gotten was an email (after I had to reach out to them asking about my package) basically saying that the shipping number was expired but it's on the way. It can't be "on the way" for 5 MONTHS!

I've tried asking for my money back, but that didn't work. I've worked with them on getting a replacement, but it's still taking 5 months to get here. These brushes better be gold-standard quality or all of this waiting will be for naught.

Date of experience: December 23, 2020
California
1 review
0 helpful votes
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I ordered some makeup brushes a year ago emailed them so many times and I still haven't gotten anything from them they have $#*!ty service and I think they she be reported they are not actually sorry they just scam for money

Date of experience: October 31, 2021
Florida
1 review
0 helpful votes
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HORRIBLE
October 8, 2021

I'm so frustrated with this company. The clothes don't look anything like what they advertise on pictures. The quality is horrible. I wanted to return them but the shipping is $30 since the company is in Shanghai!
They won't pay for the shipping. Every time I email them I get a job sense email back!
Spent $84 so mad!

Date of experience: October 8, 2021
Pennsylvania
1 review
0 helpful votes
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HORRIBLE QUALITY
July 26, 2021

I only wish I had read these reviews before I went ahead with this purchase! The quality of these tops is just awful... I could not believe my eyes... I would have done better at a junk store... BEWARE & read the reviews before you buy anything!

Date of experience: July 26, 2021
Kentucky
1 review
0 helpful votes
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It's a scam
March 24, 2021

I ordered my brushes in may 2020 and here in March 2021 I still haven't recieved them emailed them like 10times got some replies that didn't help they said they were checking on my order never heard but so don't buy from them! Also I have to rate it to post but I would put a -10

Date of experience: March 24, 2021
Hong Kong
2 reviews
9 helpful votes
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BIG SCAMMMMMMMM... COMPANY
April 10, 2021

I ordered 3 set of brushes and it never arrived, even though sending several emails they keep saying... it is on the way... but even until 8 months my brushes never arrived. And, again when emailed them, my email bounced back. So, clearly this company is a BIG SCAM... SCAM... SCAMMMMMMMMMMM!

Date of experience: April 10, 2021
GB
1 review
0 helpful votes
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I ordered some make up brushes back in May 2020 and I am still yet to receive them. Every email sent chasing the deliver is either a return email with a tracking link which does not work or radio silence. In total 24 emails have been sent to them and I have now given up any hope of a refund or brushes. DO NOT and I repeat DO NOT buy from them as you will be very very disappointed and out of pocket!

Date of experience: March 29, 2022
Texas
1 review
0 helpful votes
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Scammers
February 6, 2021

Ordered, paid and never got anything. Thieves! Please don't order from them. Their email or customer service didn't work. And the picture says shipped nope fake! Buy from Walmart instead.

Date of experience: February 6, 2021
Texas
1 review
0 helpful votes
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If it would let me give zero stars I would It's been over a year that I ordered three types of brushes and I still haven't revived anything I've tried getting in contact with them and no reply now it says the email for customer support isn't even it I want my **** ing money back now

Date of experience: May 3, 2021
Texas
1 review
12 helpful votes
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SCAM ( 0 Stars!)
July 11, 2020

I ordered in 2 months ago and I still haven't received them (I probably wont). I've contacted them 7 times, same response. "What is your order number, we will look into it, your item has shipped heres your shipping number..." its not even a real tracking number! Its a scam and most of us felt for it

Karma will get em!

Date of experience: July 11, 2020
Texas
1 review
0 helpful votes
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No brushes arrived
September 24, 2021

I ordered back in April 2020 and I have not received an email back responding about my order. They took my payment real quick and no brushes have arrived smh they need to send me my money back atlease!

Date of experience: September 24, 2021
Florida
1 review
0 helpful votes
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Horrible
August 15, 2020

It's been 4 months since I ordered. I still haven't received anything. Their customer service is just as worse, they have pasted the same response to all my emails. Don't even waste your time. Now waiting my for a refund let's see how long that'll take

Date of experience: August 15, 2020
Pennsylvania
1 review
14 helpful votes
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I bought 3 sets of brushes. You can't contact anyone or when I wrote them. I was told they're on there way.Its been a month. Nothing sent out. But got a conformation tracked it... doesn't even exists. I will be calling the Better Business Bureau on this company.! Pure scam!

Date of experience: June 1, 2020
GB
1 review
0 helpful votes
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I ordered a set of brushes. Money was taken immediately from my a count had email to say on the way should arrive in 7 to 10 days with a fake tracking number. I've emailed them too many times but get no reply. I'm starting to think theyve taken my cash and done one

Date of experience: June 15, 2020
Michigan
1 review
0 helpful votes
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Horrible
August 30, 2020

Ordered brushes months ago. And still waiting on them. Sent several emails with them promising they will be delivered. Opened the tracking number they gave me. It doesn't work. And now web page is not working.

Date of experience: August 30, 2020
California
1 review
0 helpful votes
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Never Again
August 19, 2020

I ordered my brushes in April, it's is now August, and still no brushes. I've reached out to the company support on multiple occasions and it takes literally WEEKS for them to respond if they even do. The ratio so far is 9:3. I've sent 9 emails, they've responded 3 times, literally weeks apart. I have been refused a refund and the tracking number from 17Track has expired. So, my money is down the drain, having paid for brushes that are now, for lack of a better term, lost. I can guarantee I will never be ordering from this company again.

Date of experience: August 19, 2020
Indiana
1 review
0 helpful votes
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SCAM
August 30, 2020

It says on the website that shipping would take 7-14 days, but it has been over a month and I have not gotten my brushes yet. I have also contacted their customer service multiple times, with no replies, and the one time that they did reply, they sent me a fake, expired tracking link. Please don't buy your makeup brushes from this brand, and instead, buy them from a more reliable place.

Date of experience: August 30, 2020
California
1 review
1 helpful vote
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They take for ever to respond. When they do they respond with what seems to be an automated email. Coming up on a month since I placed my order still no real response from company and no package! And I have already been charged

Date of experience: May 25, 2020
Pennsylvania
1 review
18 helpful votes
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Order brushes
May 27, 2020

Worse company ever! Nnn scam Don't buy anything from them! I send an email because no have phone number to call I asked for my order they keep replying on the way almost 2 months is on way! Company is not in Unites states That's what my bank account said I regret so much! I rather get them from
Ulta or Sephora!

Date of experience: May 27, 2020

Overview

Kaycee Beauty has a rating of 1.5 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kaycee Beauty most frequently mention tracking number, customer service and makeup brushes. Kaycee Beauty ranks 694th among Cosmetics sites.

service
12
value
10
shipping
13
returns
11
quality
10
+22