How would you rate ELF Cosmetics?
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Romania
1 review
0 helpful votes
Follow Benjamin C.
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E. L. f. Offers incredibly low pricing, however their goods are of the lowest quality. Their brush cleanser is ineffective at cleaning my makeup brushes, and their lip plumper broke after only the second use.

Date of experience: April 19, 2024
Texas
2 reviews
1 helpful vote
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Rewards are fake
April 5, 2023

I have purchased many products from this company online and have accumulated many points, yet when I redeemed my rewards, I did not receive them. Especially the gift card for Walmart. And every time I emailed about not receiving the reward I was told it would be there shortly and it's been over a month. If you were looking to use your rewards, don't get your hopes up. I highly doubt I'm ever going to see it even after spending so much money on this website. It's really sad because I really thought the after spending so much money with them I would be able to use my rewards. Such a shame.
Mind you I have sent many emails. This is just a picture of the very last response on April 1 after sending the same response for a month.

Date of experience: April 5, 2023
California
1 review
0 helpful votes
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Love their products!
August 23, 2023

"I believe it's important for all women to be aware of ELF (eyeslipsface)! The majority of products on their website are priced at less than $5, and they frequently offer special deals. Currently, they are providing free shipping for orders over $25!

One of my co-workers introduced me to ELF, and she has purchased over $30 worth of supplies. She claims that all of the products work wonderfully and that the shipping was swift. She's become quite addicted to the site, and I must admit, I've also developed a fondness for it.

What sets the makeup on this website apart is that it's not ""fake"" makeup, which appears appealing in its packaging but disappoints when applied. Instead, it's composed of high-quality substances.

I apologize if I've inadvertently gotten you hooked as well... :)"

Date of experience: August 22, 2023
India
4 reviews
1 helpful vote
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ELF Cosmetics has been a delightful discovery for me! Their products offer great quality at such an affordable price point. I've been particularly impressed with their primers and lipsticks. Although I find that some of their eyeshadows don't last as long as I'd like, a good primer helps with longevity. I love that they're cruelty-free and have a wide range of vegan options. Definitely a brand worth trying!

Date of experience: November 20, 2023
Canada
3 reviews
1 helpful vote
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Great makeup
January 28, 2023

I really like ELF makeup and their 60% off sales are a good time to stock up. I've had so much bad luck with primers and foundation in my life and they are one if the only companies that agrees with my skin. They have great quality items for really discounted prices.

Date of experience: January 27, 2023
Canada
1 review
2 helpful votes
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Great Product - TERRIBLE Service
January 16, 2023

I have always been a fan of elf and their affordable product. Their customer service was so bad that I am completely turned off from the company. If you order from them, be prepared to wait way beyond the estimated delivery date with NO communication. You can't email them. You can't call them. Emailing them, you have to wait 2 weeks for a response with a different email for you to reach out to. Calling, you will wait an hour or more which I couldn't do cause I work fulltime. You can't cancel it, you can't inquire about it. I felt very frustrated and helpless. I literally thought I lost my money until I got the package randomly one day.

Date of experience: January 16, 2023
Utah
1 review
0 helpful votes
Follow Crys H.
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I have been using elf for many years and I will no longer use their product. Product sizes are down to half to a quarter of what they used to be and yet the prices are astronomical. What happened to this company? Old product on the left new product on the right. Old product $3 new product 16 dollars. And I have seen it for as much as 20 dollars.

Date of experience: June 27, 2023
Oregon
1 review
0 helpful votes
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I have to say that the commercial showing a celebrity receiving a gift package of the product line that causes everything she touches after applying the product to literally stick to anything she touches is NOT a ringing endorsement. It's actually stupid and I certainly am dissuaded from using the product if that is the effect it creates. DUMB CONCEPT. You do know that there are some intelligent people left in this world. Try to advertise with that in mind. Who would really want to use a product that has that effect

Date of experience: March 22, 2023
District of Columbia
1 review
1 helpful vote
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My experience
April 19, 2024

My experience with hair care has changed dramatically thanks to ELF Cosmetics, and I'm happy to provide them a well-earned -star rating. Finding workable remedies has been a top concern for me as someone who has battled hair thinning and loss, and Revivogen has produced amazing results.

Date of experience: April 19, 2024
Canada
1 review
0 helpful votes
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I had a terrible experience with their customer service department after my order showed up with missing products. They were not able to refund me or offer to reship the products. I won't buy from them again and wouldn't recommend them to any friends after their customer service team was rude and was unable to address the missing products.

This is how my package arrived with tape over a large area- guessing where my products had fallen out.
Date of experience: January 3, 2024

Overview

ELF Cosmetics has a rating of 3.6 stars from 238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ELF Cosmetics most frequently mention good quality, free shipping and affordable prices. ELF Cosmetics ranks 3rd among Cruelty-Free sites.

service
36
value
39
shipping
34
returns
16
quality
40
+13