Glossier

Decided to try a Glossier makeup remover after reading the great reviews. Have never ordered their products before & thought it was a good deal to just order straight from their Glossier.com website. I bought two makeup removers & added an $18 lash stick to qualify for free shipping. Received my box in the mail of which all three items were supposed to be in & no lash stick. Here's where my frustration lies: they have no customer service phone number whatsoever, only email. Seriously; try to find one. Google can give you some recorded message line that's only for people in California that can leave a message for some other program, but that's it. I emailed and haven't heard back, so to say I don't trust the Glossier company or website would be a huge understatement. **Edit: they have reached out to say they're putting a replacement in the mail. Will edit this review if received.

I love Glossier, the products are reliable and great quality. My favorite is their "You" perfume. Everyone who knows me knows when I walk into a room because I wear this every day. It's not overpowering, just smells really fresh!

Nearly 4 weeks and no delivery, an invalid tracking number, no response to my emails other than stock reply copy. What a scam. Glossier. Don't believe the hype, there are better cosmetics in market that actually arrive when you pay for them.

I ordered from their website out of curiosity. I thought to know what's the hype about this products. OMG, their generation G lipstick is a holy grail. I ordered two but then when I received it, I didn't like the other color. So I wrote to the customer service that I don't like the color on me and wanted to exchange it. Let me tell you I never had a customer service who replied back to me within at least less than 2 hours. They're the best customer service! I can't get enough of their products and of course I end up buying more items. I love their Boy Brow too! Now, I can't wait for my Milky Jelly cleanser and Milky Oil waterproof makeup remover. I just wish Sephora would sell their products as well. Take care and have a good day!

This Glossier site was recommended to me by a friend, and I really adore shopping there. The site provides a fantastic product selection. I bought Cleanser Concentrate, and it's a great product. I have an acne problem, therefore I'm trying it out, and after only one day, I've seen the best results.

I'm not going to lie, I'm a fan of glossier. They have gentle, cruelty free products that my sensitive skin seems to like well. BUT i will say, you most likely have to already have relatively good skin to like it. I don't have acne prone skin, and the products do make my skin feel hydrated and dewy, but i already have genetically healthy skin to begin with, and i have a feeling that might be a big factor. I think of it more as maintenance products, rather than something to fix skin issues. A little over priced, but i've always been happy with my purchases.

I am very frustrated with my current order from Glossier. It has been 2 years that I am ordering with no problems until yesterday I received my order missing one item. I looked for a phone number to call them and couldn't find any! How come a good company doesn't have a phone number? The only way to contact is through email and I am wondering about the reviews regarding the good customer service. I wrote to them and so far no answers. Christmas is in less than a week and my gift to my daughter won't be ready. I am very disappointed with this company and based on how they will handle this I might not order anymore.