Overview
FabFitFun has a rating of 4.4 stars from 4,220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
Needed some updated info on my account as I reactivated with a coupon, (deal) a new start to seasonal after being Annual for a long time, and got all my pertinent info quickly, nicely, and excited to be back!
These days everything is too expensive. FFF makes getting my favorite shampoo brand possible, while also introducing me to new products I wouldn't have otherwise had the opportunity to check out. (Luxury face mask cream for $28?!?) It's a blessing to get a box full of gifts every quarter for the price of just one item in one box.
Hi Maria! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I only recently subscribed to a year of FabFitFun, and had a problem with ordering an add-on. But I contacted customer support and they got back to me in a timely fashion and absolutely resolved my issue in a matter of hours so I was delighted by that! I'm excitedly waiting to receive my first box! So, more to come!
Hi Brenda! We are so happy to hear our team was able to help! Your feedback means a lot to the entire team and we look forward to sharing more seasons with you! Xo
I've had this since 2023 and have gotten some of my absolute favorite jewelry, sunglasses, home decor, and kitchen supplies from the fabfitfun box. I'm obsessed and will continue being a member forever!
Hi Lexy! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I have been an annual member for several years, and enjoy the items I receive very much. Customer service via text chat has always worked well for me when I have questions. Overall I think FFF is a great subscription
Hi Christine! We are happy that you're pleased with the results and that we were able to help! Xo
I was missing an item from my seasonal box and the customer service rep answered my inquiry very quickly- you could tell it was not an automated system and you were talking to a live person. The rep was able to request a replacement for my missing item as I requested. I am very happy and impressed with the help provided!
Hi Alison! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
I recently made contact with Fab Fit Fun Customer Service. I only contacted them because I had realized something regarding a previous order. I made contact through CHAT. I was able to chat with a LIVE person from the start. Excellent communication! Agent went above and beyond any expectations I had.
Hi Sherry! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Being new to this subscription program, I was not sure if I had done everything correctly when I signed up-to be able to access the savings and free extra box. Customer service was very prompt and answered all my questions clearly. I felt much better with my choice of joining, really looking forward to my continued experience and box!
Hi Carina! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
I had renewed my subscription and missed the cut off for the customization period. I was afraid I would get a random box filled with items I wouldn't use…
When I reached out, they were very helpful in giving me a list of items to choose from to create a box of my wishes. I'm very happy I reached out, because I didn't want to miss the renewal offer, but I was too late to customize in the usual way. I'm pleasantly surprised with the resolution and am looking forward to my winter 2024 box!
Hi Lynette! We are happy that you're pleased with the results and that we were able to help. We always want our members to be fully taken care of! Xo
I couldn't figure out why the bonus code wasn't working. The agent got my information and told me I was choosing the incorrect program to be eligible. She was polite and didn't make me feel like an idiot!
Hi Valerie! We're happy that you were fully assisted and had a great experience with our customer care! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bev! Welcome back to the FFF Community! We appreciate this review and look forward to many more seasons together! Xo