Juvia's PlaceReviews 87

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Juvia

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Nirit Evdaev
0 reviews
IL

Not buy from them!
Not buy from them!
I ordered products for $200. I live in Israel. I entered the correct address, but they sent it to a different address than what I entered on the computer. This is a sting, be careful.

They actually sent the products to another address that is not mine!

This was definitely my first and last order from them and tomorrow I am filing a complaint with the credit company and I will demand my money back without even seeing a single coin from it.

Terrible company, no customer service and no one to talk to. They didn't change the address after they made the mistake because they say they can't change how much Patti cheats people.

Tomorrow my Ashari company will recover from them the money I paid them and I have every right to it because they cheated me personally!

I don't recommend ordering any medicine from them and don't mess with them at all, you don't want headaches. Thanks to those who read.

My orders
Order **************S9HK09
Order **************8TZWQ2.

The agent responded as I'f she didn't care.I order and when the order went through I realize it was my old address. I immediately email customer service. I added my current address since I'd just ordered and knew it didn't go out. I get an ema hours later saying sorry nothing they can do bc order already shipped. I then replied to cancel order bc I'm no long in that area at that address so I wouldn't get it. No response back. It's already bad they don't have a number to speak with an agent then to just say they can't do anything is awful and unacceptable. You try to support a black brand and this is what happens. THE ABSOLUTE WORST EVER EXPERIENCE I've ever had with a company. I will never order again and will mKe sure my friends and family doesnt either.

Juvia's Place sent my order and my eyeshadow palette was damaged. Reached out to customer service and the representative told me since just a couple of my shades were broken they would give me a future discount. I don't order from them on a regular basis I want my eyeshadow pallet replaced or a refund. I'm disappointed with them because I collect eyeshadow pallets and I want my pallets to look beautiful when I open them to use them. I will never purchase from Juvia's Place again terrible customer service. Very disappointing!

Processing time is waaay too long. They say 7-10 days but can be longer than that. 7-10 business is still too long. Also when contacting customer service they take almost a week to reply to you

Sent me the incorrect item! When I requested a refund they ignored the request and said a replacement order would be sent out. The replacement came with another incorrect item! They're still refusing to process my refund!

So I went to try their product because I saw someone use their highlighter on Instagram. I barely used the product and the fuzz on the stick is already pulling off. I had purchased three different colors and they're all doing it. I asked to return it because I didn't think it was worth keeping for the price. Yes it's inexpensive, but don't fall for it. Who knows what kind of ingredients they use especially if it's this cheap. The brow powder palette product and colors are deceiving. The darkest color isn't even close to black, but it's more brown when applying. I'm glad I didn't buy anything more. They said they won't accept returns or give me a refund, but would give me a store credit. I asked how I would see the store credit since it's been two weeks now. I haven't gotten a reply. I honestly don't know what else I'd want from them. The packaging is cheap also. Don't waste your money!

An order was not authorized by me. It went thru on my account. Not seconds later I emailed JP to cancel the order and explained to them what had happened. They emailed me at 3:00 am saying they could not cancel the order because it was already being packaged. Let me repeat. An unauthorized purchase. I answered them back saying I would report them here not knowing this horror already existed! They didn't care! They shipped the products the very next day! And sent 2 emails confirming the shipment with tracking from DHL. I emailed them again telling them it will not be opened and returned to sender and that I am disputing the charges with my bank. This is the most unprofessional, unempathetic, sad company and horrible customer service I have ever seen. I feel that they think they cannot fail. That is why they treat their customers so horribly. I have an order from September 2022 that was partially shipped. $128 order. No packing slip. When I reached out to them, they asked for a picture of the missing packing slip. It was never resolved and I never received the rest of my order, but how interesting how quickly an order I asked them to cancel and NOT ship is shipped WITHOUT HESITATION OR COMMUNICATION the very next day. This company is a joke. You have been warned. Steer clear of this website and buy from Ulta or not at all. Why support a company that treats its customers like trash?

Package more than 2 months stuck in delivery. There was a problem with my package which was declined by customs and they acknowledge something went wrong and that they will make a refund. However they only want to pay me back through store credit. As customs did not let my package through I do not want to order again and asked to just pay me back as the EU law states but still they do not want to give my money back! This is what they call thieves!

I can't get a hold of a person if my life depends on it. I guess they don't really need or want any new business. This is not how you run a business. Their email address is fake as a 3 dollar bill.

I placed an order on March 22nd. It was for 3 items the eye prep in all 3 colors. Today I received an envelope with the remove adhesive to adhere sticker still attached and no product. Now after the black Friday issue with them I said I wouldn't order again but I decided to try again big mistake.

I did not receive the order I made on 29 November 2022. Today, on 8 March 2023, my order still appears as "Processing" on the website. I have contacted Juvia multiple times and this was not helpful.

I had two terrible experiences. First one; was I brow pen. I order bunches around thirty pieces with different colors, each color had 10 pieces, most of them are dry, no pigments. After lots of tries emailing, no one gave any solution. Second one was a blusher s 4 pallette s, they came only two, and the same thing happened, no one responded. I'm done, I unsubscribecd it. Scamm

Made a purchase with Juvia's place during the black Friday weekend sale. Took nearly a month to receive my order and when I finally did 3 items were missing - 2 blush palettes and a setting powder. When I reached out to the company about either shipping out the missing items or receiving a refund, they sent me notice that I would only receive store credit. For what?! If they knew they were out of stock, they shouldn't be taking our money! And if they can't produce the items, then refund our money! What kind of a scam is this?!

I ordered the Berries eyeshadow palette & after several unanswered emails received the violets palette

I never received my package from November 18 and November 26 cost 85,94 and 86,12 total 155.06. I have sent over 12 email and get nothing from them, letting them know this is what come to my house with the same tracking #I but really love the idea that I am supporting black owned company but this one service is trash, I like their product but I love my hard earned money more if customer want to dashed away their money, then you buy from this.Juvia's how

I am signed up for their texts and I saw they had a deal going on one day so I went to the website to buy some things and then I realized that I don't actually want it anymore, it's been a few days but i've tried to cancel my order SEVERAL times, I guess i'll take this as a lesson to read reviews next time, their customer service team is literal trash, do not reply to social media comments, their messages are turned off so people can't message them and I assume with good reason, and some people even miss stuff from out of their orders, I can guarantee them that I will be disputing the charge with my bank and getting my money back! Juvias Place won't get a single penny from me. What kind of brainless idiots are running this company?

There is now phone number for customer service, only email. The response is SLOW. Only store credit! I won't be ordering from them again!

I ordered my second set of pallets. This time it was four of them. Juvia is not cheap so now all of a sudden my shipment is being returned for not being able to deliver that's bs n very fishy. You cannot support all blk business it's always some $#*!. I don't want a store credit I want my money back! My first set was delivered...