iHerb

States they can support orders for APO/DPO/miltary addresses, cant deliver unless less than $90 total order and less than a few pounds. Then you finally manage to batch your orders, losing out on the free shipping and discounts. They charge you $$$ for shipping to a US valid address which should cost the same as anywhere in continental US. but instead they gouge you. Trash company and even worse customer service who just send you links instead of actually assisting you in purchasing $$$ of supplements. Rather stick to GNC/amazon. At least they know how to support service members abroad with easy valid US addresses.

There is no human contact to give assurance that I will receive my order. Apparently the company is run without a real person in customer service. That is the same with the delivery company and their tracking. The tracking tells me only that it is in the US. This is very frustrating..

Reputable products have disappeared. Out of stock on many items. Reviews often seem bias. Not what once was. I am being sent emails that the products I am looking for are back in stock but when I go to order I am told not available in my zip code. I live in the Nation's Capital. How is my zip code not available. Will only use as last resort.

I ordered a product on iherb, and they sent me a different but similar product. I assumed it was the same and I ate it and got sick because the product they sent me was not gluten free like the product I ordered. When I asked for a refund after I realized this product was not gluten free, they denied me a refund twice. They told me I did order that product. I had to send them screenshots of my order page to prove my point. I have not received a refund.

They sent me a package with somebody else's items (worth a lot less than what I spent on my package) and refuse to return my money, or resend my order. They rejected all my requests, and didn't even try to communicate with me. They act like typical scammers: bate and switch. I'm working with my card company to dispute the charge, such a waste of time and a hassle. Their website if full of bugs, you will lose the contents of your basket several times, they offer NO live support, only a robot. Their reviews are scam, every time I tried to submit a negative one, they would reject it. For positive reviews they will give you a dollar. Now, do the math and wonder why all their $#*! products have such good reviews. RUN AWAY FROM THESE SCAMMERS WHILE YOU STILL CAN.

I am absolutely shocked and outraged by how my order was delivered! When I received it, the packaging of one of the supplements was completely shattered, and everything inside was covered in glass. But the worst part? While trying to retrieve the tablets, I seriously cut my hand!

These tablets were meant for my son, prescribed to help him feel better, but instead, I was left bleeding, in pain, and dealing with this nightmare. The entire package, my hands—everything was covered in blood. I just can't believe a company can be this careless with their shipments!

And how does iHerb's so-called "customer support" handle this? They ignore the actual issue and tell me to return the order myself, despite the fact that the products are in an unusable and dangerous condition. They refuse to acknowledge how unsafe and unacceptable this is and instead hide behind their ridiculous policies.

They simply DO NOT CARE. They refuse to take responsibility, ignore basic safety concerns, and make customers jump through hopes just to maybe get a refund. How am I supposed to return a package that's literally full of shattered glass and blood?!
I tried contacting with them several times,but it is useless,every time they just say that I must "return full order" with exact same message. It seems like they are not even reading reviews,they just copy paste the answer saying that I must return full order...

This company is a disgrace. Their customer service is a joke, and their complete disregard for their customers' safety is horrifying. If you value your health, safety, and hard-earned money, STAY AWAY FROM iHERB!

I have photos proving everything—shattered glass, blood, a complete disaster. I hope this review helps others avoid the same traumatizing experience I had.

I have been an iHerb customer since 2012, placing numerous orders and regularly recommending the platform to my friends. I've always appreciated the fast shipping and wide product selection. However, my recent experience with the company has left me deeply disappointed.

In 2022, I moved to Spain and continued using my iHerb account, unaware that it was still tied to Russia. Recently, I discovered that my account is no longer eligible for the Rewards Program solely because it was originally registered in Russia. This feels like discrimination, as I currently live in Spain, place orders to a Spanish address, and have had no ties to Russia for several years.

Moreover, I never received notifications about these changes. If I had been informed, I would have created a new account back in 2022. This lack of transparency is especially frustrating given my loyalty as a customer.

As an American company, iHerb should uphold values of fairness and non-discrimination that are well-known worldwide. Penalizing customers based on their original account registration country goes against these principles.

I contacted customer support (Case ID: ********) and only received standard responses with no real attempt to resolve my issue. The solution offered by iHerb was to delete my old account and create a new one, losing my entire order history and written reviews. It's disappointing that a company I've trusted for over a decade does not value its long-term customers.

I hope iHerb's management will reconsider such policies and find ways to support loyal customers who face similar issues. If no changes are made, I will have to explore other platforms that treat their users more fairly.

I suffered 5 order rejections in 24 hours: iHerb dare to imply card problems, but a check with my card issuer reveals no card declination: transactions were approved and the approval was active until cancellation was initiated by iHerb: yet iHerb dares to imply "lack of funds", "suspicious activity", a load of bull:

Sadly they used Evri UK.I live in a 7 story flat.Asked Evri too at least press my intercom for a delivery.Got a message by email it's been delivered only.They dumped the parcel in the basement of my 7 story flat where anyone could steal it.never using Iherb again.

I signed up made a purchase, money left my account. Iherb then deactivated my account, all the "help" on the website does nothing and just sends you in circles, I've made enquiries by email and opened tickets via their chat bot, I have even created a new account and still haven't received any replies to my emails.
I don't know how I'm going to get my order or a refund if it is impossible to contact them.
Spend your money elsewhere people