Just paid for the class. That's the only thing that worked on the website but not the log in or help center! No phone number. All that works is taking your money. Beware!
I've been waiting 22 days for my certificate, website said I would receive it in 5-12. No email to contact them I've filed a complaint with BBB I should have read the reviews before I purchased but how difficult is it to mail a certificate?
I would strongly advise against using this course unless you're prepared to risk wasting your time and money. There are far better alternatives available that do not come with the same restrictions. I encountered issues with the security questions, even though I answered them correctly. This happened when I was on the last module, and I was subsequently blocked and told I needed to repurchase the program and START ALL OVER again!
Artificial waiting periods drag this out forever. Strays from core mission of driving safety into child care and pet care. I'm certified in training development. Whoever cobbled this dribble together had no clue on the principles of adult learning. If I could have given this a negative score I would.
The course was pretty easy to do but then a few months later I see a recurring $5 charge for roadside assistance I never signed up for. They are so aware of this that when you call *******363 they only have 3 options, 2 related to the certificate and the last one is for the road side assistance. You cant speak to anyone to cancel but have to go though some convoluted testing back and forth to do so.
I have taken about a dozen online course the the past 18 months and this is by far the poorest quality. The information is tedious and uninformative. I was really hoping to learn something but there was virtually nothing useful. Got me my 15% insurance discount but was a terrible educational experience. Delaware should be ashamed to promote this course.
Their website stated that I was REQUIRED by Texas law to purchase my drivers record for $20 extra, when in fact, it was not required. I was told that they did NOT need it. This is false advertisement from a course I have used for defensive driving & so far, 3 of my kids have used for driver's ed. I am very disappointed in the "resolution" of refusing to refund something that was clearly a misrepresentation of the truth. I have referred this site to so many of my friends and family, but this will not happen again.
Very disappointed in what was once a "trusted source".
There should be a zero star for this site. I paid for their online defensive course only to encounter problems of the course being locked out. All that was available is the introduction. Their online support is none and i was emailed that i'm in line based on other customers before me, not letting me know how long or how many customers. Avoid this online course. There are many other better sites.
I signed up, not realizing that this outfit would charge us monthly forever. Beware. I think it offers legitimate online courses (though I wonder whether they do this automatically, essentially without cost to them). But the incessant charging and apparently difficulty of canceling a subscription are big negatives.
This site is absolutely horrible. So many problems with the site starting with: chapters change after reading, when completing the section it won't let you take the test. I had to call them 6 or 7 times and I was only on Chapter or section 2. So many problems that I just gave up and had them refund my money.
Answer: Hi Robert! If we offer educational courses that will assist you in obtaining your license. We don't issue the licenses themselves, you'll need to go to your local DMV for further assistance with that.
Answer: Hi Marc! We're sorry to hear this occurred. We're happy to review the certificate and reissue it with the correct information. Can you please send over your account information to social@idrivesafely.com so we may further assist you? Thank you!
Answer: Hi Carissa! If your course certificate is available electronically it will be available in your dashboard after 48 hours!
Answer: Hi there! We have a course for almost all 50 states.
Answer: Yes! We do have a mobile app you can use to complete your course.
Answer: Are wait times are currently longer than normal on phones. For quicker assistance you chat on our website with an agent, or email us wecare@idrivesafely.com.
iDriveSafely has a rating of 1.9 stars from 352 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iDriveSafely most frequently mention customer service, voice recognition and online course. iDriveSafely ranks 5th among Traffic School sites.