DriverEdToGo

Run from this company! You will see this review in many places because I want get the word out about how bad this company is! This was 1 of 3 companies our state was allowing homeschoolers to use for Drivers Ed (if in VA use FirstTimeDriver.com, same price and much better customer service). We paid for the course on Aug 19,2024, and the website said in 2 different places my son had 6 months to complete. On Feb 16, upon signing in to finish the 90 min parent/child portion, we are informed that the account expired. Customer service said we only had 180 days, which I explained is not the same thing as 6 months as August, October, December, and January have 31 days in them. Nowhere does the site say 180 days, only 6 months. During the time we had the account, the site has been down several times causing my son to not be able to log in. 24/7 customer service-NOPE, they are offline when you need them. Also, in the actual course, you have to wait a ridiculous amount of time per page (ex. Chap. 6 has 6 html pages with the average website textbook text. My son had to wait 40 mins before he could go to page 3 and on page 3 he had to wait 60 minutes before he could go to page 4. I thought he was exaggerating, so I sat with him and verified these times. My 3rd grader read page 3 in 15 mins and we still sat for another 45 before he could move on!) Chap 1 is all about getting a permit, but you have to have your permit before you can take this course! I could go on and on about what needs to be done better. But they will not give us the time I paid for, nor my money back. We were told we were out of luck, and I said I would review, so here it is. Choose ANY OTHER company, for your own sanity!

This course has been nothing more than challenging! Not because of the information, but due to the lack of support from this company. Lots of unnecessary, scanning/faxing documents many times to be told they won't accept them because the look like a pic. Slow "chat process" that isn't even a chat, instead you send emails back and forth and wait sometimes for hours before a response. They work on west coast time, if you are on the east coast FORGET it!

We paid extra for reviews and other nickle and dime charges only for half of them to not work. Reviews of the chapter tests were coming back with server issues so our son couldn't even see the correct answers to questions he'd missed.

We paid for a digital certificate on completion, but clicking on the link resulted in a "invalid URL" error page.

Upon calling, we were informed that they don't even support WA except as instructional. Their certificate is useless for us. My wife and I tried to ensure we found a site that supported WA for our son. It was VERY unclear on their site and completely misleading.

Basically, find a different site. This one is horrible.

Never use DRIVEREDTOGO.COM. DRIVEREDTOGO.COM is a terrible company and keeps nickel and diming us every 6 months on a program that is supposed to last until the student is 18 years old. We opted to start our son on his driver's ed online early at age 14 so we had time during COVID to work on it but every vacation period he goes to work on it, we have to deal with their customer service and they want another fee. One fee to extend it, one fee to change plans due to ongoing COVID situation and the need to have him do parent taught, then another fee for the permit form, and now another fee for extending the parent taught program! Do yourself a favor and start with Aceable.com. Please widely share this info with others.