Hubspot

We bought HubSpot in 2023. We were assured the product would meet our needs. Not only did we find the training we received to be very rushed, and not very helpful, the security measures for users fell short of our needs. We were told we would need to upgrade to the most expensive version of HubSpot for it to possibly meet our needs, but they could not/would not guarantee anything. We made the decision to stop trying to use HubSpot. We wrote to the Hubspot vendor (not Hubspot itself), communicating our intention to leave HubSpot. We never received any response other than "we're sorry you feel that way." We were never told there was anything else we needed to do. Now, 7 months later, we receive an invoice for the upcoming year's subscription. Per HubSpot, you have to go into your account and cancel the subscription yourself, otherwise you are liable for the next year's subscription fee. That probably works out very well for them to collect an extra years' subscription from unhappy customers.

Disgusting sales practices.
We were assured of the sales representative, Alana who claimed it could handle specific tasks crucial to my business. Unfortunately, after implementation, I discovered that the CRM could not perform these tasks as promised.
The sales rep seemed more interested in closing the deal quickly rather than understanding my needs. We felt rushed into deciding without being given adequate time to evaluate the product thoroughly.
To make matters worse, once the sale was completed, the level of customer service dropped significantly. It became clear that I was just another number to them, with little regard for my satisfaction or the success of my business.
Completely dishonest service!

The more I use this software the less I like it. It seems good upfront but unless you pay thousands each month everything is severely limited. Garbage. Currently studying Odoo so I can put this nightmare software behind me.

For anyone experiencing the negative impact of HubSpot's unfair and predatory contracts please check your country's Business, Corporate & Commercial Consumer Law Small Business Contracts Unfair Contract Terms

The Australian Consumer Law ('ACL') has now changed, meaning that businesses with standard contracts will soon be at risk of incurring penalties in excess of $50 million for each unfair contract term within their standard form agreements. You have rights as consumers - if you are an Australian impacted by HubSpot please refer to Section 23 of the Australian Consumer Law, which states that a term of a small business contract or consumer contract IS VOID IF IT IS UNFAIR and the contract is a standard form contract.

With the many thousands of dissatisfied and even outright distraught HubSpot customers, is there a Class Action just waiting to happen?

Once signed up, guess what that subscription is 12 months and no way to slow down contacts being added even after disconnected... hmmm cant stop billing cant get out. Serious scam warning. Tools look good but clunky and ohhhh keep away

Need support? Have a question? You've come to the wrong place, Jackson! Had a bunch of people recommend this horrid app and all of the bad reviews are true - they don't gaf. Period. I haven't even made it past the "free" phase and already I'm frustrated. Well HubSpot, guess who is going to tell everyone about your $#*!ty service. This guy.

Unbelievably difficult to report a problem. Customer Service Low. Accidentally went over my allowance of contacts. I didn't use the contacts in any campaign and with no warning they took £1000 out of my bank account and I can't even get to speak to someone to discuss the matter. I have not problem if there had been any warning on the site. A simple "you are about to exceed the contacts allowed in your plan. Do you want to proceed for £1000. But no. No warning - just debit my card! Absolutely shocking.

We were a client for the past 4 years. The cost kept going up as we grew to a point we had to evaluate other systems. We contact Hubspot and ask to not renew but to go month-to-month, they refused but they sent in writing that we were approved for 6 month renewal. Never said we had to sign anything, now they charging us 6 extra months for software we aren't using. We were supposed to be mind readers and know we needed to sign something even though her email states nothing about that

The system helped in improving business processes and subsequent analysis of the results. It helped in automating strategies for interacting with customers.It helps to unload and cover more information. This was also needed for performance tracking.

Be careful with the HubSpot sales team. They go to any extent threatening to close all company accounts if one is not paid. We have multiple accounts and want to cancel one of them which is not being used. It was only subscribed two months ago We will have to pay them in full otherwise, they will cancel all the accounts even the ones which are fully paid.

Be careful with the company and make sure you are not totally dependent on this company.