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HotFootballTickets has a rating of 2.5 stars from 135 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HotFootballTickets most frequently mention customer service, credit card and premier league. HotFootballTickets ranks 26th among Tickets sites.
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DO NOT BUY TICKETS FROM THEM - HOW THEY ARE STILL ALOUD TO SELL THEM IS BONKERS - CROOKS - BEEN WAITING FOR A REFUND COMING ON 2 YEARS NOW LOLOLOL - THEY ARE JUST INGNORING ME NOW - JOKE
Purchased tickets for a United game but then Covid hit... still waiting for my refund... countless emails and calls, never get a reply and when I call been told I would get a call back and not once received a call...
DO NOT PURCHASE TICKET FROM THEM
How they are still aloud to sell tickets is criminal
I absolutely not recommend this ticket portal! Avoid it if possible. They are stolen my money!
I am writing to you in order to make a complaint because of not refunding me the
Money for the Tottenham Hotspur- Everton football game which was played without an audience on 4th July, 2020.
The 30 working days are over, and though I was promised by you twice that I would get the refund, it has not been transferred yet. I was told that the information and my details have been sent to the appropriate bank who is supposed to send me the money.
I hope the issue will be resolved soon or I need for taking legal actions.
I purchased two VIP tickets for Arsenal v Liverpool game May 2020, which due to COVID was eventually played behind closed doors in July 2020. After about 30 requests/enquiries as to my refund, I have just been fobbed off by HFT, as have many others. The latest response that I got from HFT was that I should "contact my bank or my credit card processor", which quite frankly is a joke! My impression is that HFT is a scam operation and should be urgently investigated!
Cant believe this company is still allowed to sell tickets for events - they are rude ignorant and take your money without a care in the world - no English speaking to help at all - said I'd get a refund for a game that was cancelled due to covid then played behind closed doors! Fobbed off that their bank is at the back of the list for refunds (haha) never heard anything as stupid if a refunds been processed it goes in end of! Honestly avoid!
Do not buy from this company, had Chelsea game cancelled in april 2020 still waiting refund, loads of emails calls etc just fobbed off.
http://www.hotfootballtickets.com - DO NOT BUY FROM THIS WEBSITE - its a complete rip off, we brought my 12 year old son tickets to see Liverpool vs Everton Tickets at Anfield in Liverpool on 05/01/2020 and received an email today saying we haven't any tickets!
Do not buy tickets at https://hotfootballtickets.com because:
- Do not refund if you want to cancel
- Offer credit but you can only 25% for other purchases,, meaning that you must give them more money
- terrible & rude customer service
- not sure you receive the tickets you have bought
AVOID AT ALL COSTS
TICKETS ARRIVED AFTER THE EVENT YET REFUSE TO REFUND
HORRENDOUS CUSTOMER SERVICE
EXTREMELY RUDE
I purchased two tickets for a Premier League match back in May. The tickets were never delivered to the hotel address I provided. I've been waiting since then ( over a month now) to get my money back and after hundreds of calls and emails, all they keep saying is that account department is dealing with it but nothing has been done! Worst service ever!
I find the email delivery charge a bit ridiculous. I'll stop there before I say too much. Thanks for the tickets.
Fees are too high... really?!?! An electronic transfer fee... really?!?! Come on... that is super frustrating...
On 8th May I purchased 2 tickets in good faith from Hotfootballtickets.com to the Champions League final. I paid just over £7,300 and on many occasions this company confirmed the tickets would be delivered to me in the UK, as it got closer to the match they changed their story and said I would have to collect the tickets in Madrid. Just before midnight on Thursday, 30th May (less than 48 hours before the match and 3 weeks after the tickets were fully paid for), they emailed me to say they would not be providing the tickets. Together with the cost of the tickets I am £10,000 out of pocket as I have lost the cost of flights and hotel accommodation.
This company is a total disgrace and should be avoided.
Michael
I paid two premium platinum tickets, seating together for Ghampion league final2019. I got tickets from category 3, separate seats. Delivery was at last moment. The are cheating people, steal money. Don't buy tickets there!
5 tickets for Tottenham ordered.
Ticket delivery was extremely tedious.
5 tickets received in 4 different sectors!
2 tickets were invalid and we could not go to the stadium!
Even after repeated complaints no apology or price refund received.
Good Service.
I ordered some tickets for tonight's Arsenal game on Tuesday and as promised, they arrived, special delivery before 1pm. Don't get me wrong, the spelling mistakes on this site put me off, I did question myself after purchasing the tickets and spoke to some less than nice guy on live chat, but I came to this site to get football tickets, I got a call from a decent guy called Steve who assured me that the company was legitimate, I checked linkedin for current staff, and what that matters is, I got what I paid for in time.
How can I give anything but 5 stars and say I 100% trust this company. Its easy to give a bad review, but this is not anything but a good review.
I recently bought tickets from Hotfootballtickets to Everton and Manchester City price was fine and i got Etickets to my mail 2 days before the game
Want to say thank you for the good experience
Avoid Avoid Avoid, this website is a scam. I bought 2 tickets in November, i got a call from a representative on the same day, he decided to cancel my tickets £244 and still waiting for a refund after 2 months. This is a joke website with the idea of scamming people.
Answer: Check them on Trustpilot. They are just fraud and i doubt you will get your tickets
Answer: They are extremely rude and not take into account your complaint
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