HelloFresh

If you like past due or damaged fruit and vegetables you will love hello fresh they base there deliverys on it.its by far the worst company on the web today

What a slammers!avoid!saying one thing and do other,don't order from them stilling money.i wasn't able to get recieve a box so the agent canceled the delivery but I still recieved it and had to give it away to my neighbour so as it wasn't my fault I was given a credit of £67.we agreed that I wiudo ve able to use it on my next delivery but instead they've charged me for my next box and changed their mind and get me the credit after using another couple of boxes.so as I stopped the delivery, they started to threatening me to send my account to debt collectors

It's impossible to pause or cancel membership. They asked me money after I was asking for cancellation. I'm very disappointed

Several days ago, I logged in and tried various promo codes to find the best deal. But I didnt commit so I was surprise today when I got a HelloFresh box. I tried to log into the account, but was asked to input a zip code to see if HelloFresh delivers in my area. Had I not just logged in a few days ago? So how was my account now closed? I quickly checked my bank account and saw that I was charged for the box. I am not sure how, because I never entered a credit card when I was trying out the promo codes. I was charged on the same credit card I had used years ago to pay for the service.
I called customer service to find out what was going on. How could I be charged if I had not entered a credit card and did not have an active account? The rep kept telling me that I had reactivated the account, had chosen my meals and an add-on. I was very frustrated but said that I was going to sign up anyways, so if she could please retroactively apply the promo code I wanted and get me access to the account. She kept saying she could not. I asked for her supervisor or someone who could help me, but I was given the same answer that no-one with HelloFresh could help me. I just gave up and asked to cancel the account and said that HelloFresh had lost me permanently as a customer.
I asked the rep to put me through to the 'review your experience' survey. She said OK but then promptly hung up on me. Giving her the benefit of the doubt, I called back and briefly gave a summary to the new rep and asked for the "review your experience" phone tree as I had been hung up on before. She said OK and then hung up on me. Wow. I am simply amazed at how much the company's customer service has degraded since my experience with them years ago. I am also deeply concerned about the security of my personal info since no-one knew anything.
This is not the same HelloFresh from years ago. Beware if you have any issues becasue you will be given the run around.

I signed up with very high hopes, and the only reason I did so was because of the kids' free meals offer. I selected my meals right away, and the kids' meals were nowhere to be seen, I contacted customer service by chat, and representatives keep telling me that they were there, when they were clearly not, so they weren't able to help me. I called this morning, and was told a very different story about how the kids' meal were in testing mode, and they weren't yet available! When I told the representative to cancel my membership, he put me on hold to "go check if kids' meals were ready" and by a miracle they were now! I told him to add it to my first box then, because it wasn't my fault they weren't available. He said it was too late to add it, even though it won't ship until 3 days, I asked if I was supposed to starve my kid...no solution was offered, I asked for my membership to be canceled, and money refunded, he said it was too late for that as well.
Not only is this a clear false advertisement, but the worst customer service and lack of empathy I've encountered in a while.

Signed up May 4,2024, hello fresh picked 2 meals. I was not interested. Emptied the cart, looked at other meals did not find anything I was interested in. Several hours later I noticed 2 unauthorized charges on my debit card to HelloFresh. Cancelled subscription. Customer Service is awful!
Still attempting to obtain refund.

I recently have moved and have been declining hello fresh boxes for months. This week I apparently forgot to skip and when I called customer service they informed me I could not get a refund because it was already being prepared. I informed them I didn't pick any of the meals and it was being shipped to an address I no longer live at and they told me I could change the recipes and the address of the box but not receive a refund. This tells me no box has been shipped yet and you just want to keep my money. I am absurdly frustrated and will never be ordering from hello fresh again. I hope this helps others when making their decisions about subscription boxes!

Be aware if you look at HelloFresh they consider your account to be activated and will send food regardless charging your credit card…. I had not used this service since 2019 was thinking about it / they arbitrarily sent an order for $82.99 to my old residents even though I never claimed to order anything. The new occupants called me to say there was a delivery not a good delivery just a delivery - it had since gone bad as I didn't pick up from my old home until 2 days later. The fact that my looking at an account and Hello Fresh automatically shipped goods is bull$#*!!

Food looked nasty, tasted even worse, it was tainted. Hello fresh has no fresh vegetables, in fact hardly any veggies at all but if you do get some they're spoiled. One week after eating this food, I got a bad GI bug requiring me to get a 7 hour surgery in a hospital. Stay away for real

After ordering their products we have not even had time to cook one of their meals and they are billing me again in the same month via a subscription. We don't have the space to store all this food that I didn't even order yet. It's just a money thing with these people. Do not get involved with this subscription.