Hanzo

I had the best time cutting with Rory Sevajian at Solace Brewery a few weeks ago. We raised a ton of money to help children for Jill's House.

God gave us a gift not only for us to profit from but to help others in need. We use our platform to make people's lives better and our communities stronger. We Killed it

I was charged for five months without my authorization because my REP did not complete the cancellation I requested. I spoke on chat and on the phone multiple times and was not compensated at all. I was told they had no previous knowledge of any of this. Finally they completed my cancellation, where I was told all my information would be deleted from the system. Which brings me to now 7 months later and I am charged again without any authorization whatsoever. Again I was told nothing could be done but it's completely fine to keep my personal information? It is blatantly clear there is no respect for the customers that keep the business alive and because of employee negligence, I am left to just pay the price. Extremely poor customer service. On top of all this my rep would not return my shears for months on end, ignore my messages and then my shears were so messed up I had to go with another company to fix them. Lifetime guarantee? Not in the slightest.

STAY far far away!

They are extremely poor made. This is the second time i gave this company has a change and I recently purchase four shears from them and im totally regret about it. Now i have to pay extra $$& to get a sharp. Waste of time and Money!

You don't ship out $1000 + Shears in some BUBBLE WRAP. But they seem to think that's okay? Oh because they already done took our money & to add to this you still have to pay to get your shears sharpened? Ever heard of a BOX to make the shipping more secured? Poor customer service at its finest.

A truly remarkable shear. They give you the ability to slide cut like glass. They are balanced and have a nice weight to them. I would love to see some more videos of stylists using them to enhance hair color.
By far one of the best shears I've purchased, couldn't be happier! Best shear company around, much love for the amazing shears

I would never recommend Hanzo to anyone! It's a money grab. Their reps are terrible and have bad customer service. My shears have some rust on them. I paid monthly for the stay sharp program and could never get in touch with the rep to get them sharpened. Had to fight with them for a $14 refund meanwhile I've spent thousands on their crappy scissors

Love love this shears oh my god it's cuts like butter I have owned other shears from reputable companies but this one is the best cut so smooth I was dancing all around the salon when I cutting my client hair she wanted to know what happen to me then I had her cut piece of my hair with it she was amazed how smooth it was, she tipped me double the amount she normally does and thank me for using such quality shears on her

This was one of the coolest websites to purchase from. I was planning on shopping for hair scissors online and I'd heard of Hanzos. When I saw you can "test drive" them I was sold. I hit the test drive button on the shears I wanted and was contacted within the same hour from one of the shear consultants. I was asked questions to help him determine what shears would work for me the best. I ended up trying out a few pairs and only had to put 10% of the total in a deposit, so he could ship me the shears to try. I liked one of the pairs and didn't like the other. I returned the other set and kept the ones I liked. The process was smooth and Jeff help out the entire way. 5 stars for hanzo scissors.

Hattori Hanzo stuck with all of our stylists when we were unable to work during covid. They did free online education none stop, they allow us to skip payments for the months we couldn't work, and they continued to be of service as best as they could during an unprecedented time in the world. I never review companies unless I have a complaint, but I felt the need in this instance, because the rating is in no way representative of what this brand does for our industry. I have had both poor reps represent the brand and really great reps. They do have the best shears in the industry, but even if they didn't their connection to the stylists and they way they give back is what really matters.

I have been using hanzo shears since 2014. In the 10 years prior to using hanzos I would purchase a new set of shears every year. Hanzo shears are the only shears I have ever been able to sharpen and they feel new again! The customer service/ sales reps are so helpful!