First time placing an order on Dec 7 and within 30 min after I did it, I discovered another wig that I really wanted. Got in touch with Customer Service (Zahid). He was able to adjust my order thereby saving on shipping fees!
BTW both wigs are very nice. Will be dealing with them again.
These reviews must be bought because they are terrible! Unprofessional customer service and some of their products are some type of replica/bootleg quality that is not consistent with well established beauty supply stores with the same products. Save your money and time!
Reached out today for assistance and Ellie was very responsive and solved my issue quickly. Great customer service is always deciding factor for me when choosing to do business with anyone. I was pleased with my services today.
I been a customer of ebonyline for years. I can no longer order from ebonyline because fed ex delivered my package to the wrong address. So therefore I had to go through the company which was ebonyline to get a refund. Now I don't think that was fear because fed ex delivered my package to the wrong address, so I feel fed ex should have to pay. Ebonyline got upset and when I placed a recent order they regret to inform me that I can no longer order from them because of that situation. How is that my fault? Why am I being punished for being a customer for years and fed ex delivering my package to the wrong address. Never happened before. It's cool.
As long as I been ordering from ebonyline, I never had no problems (knock on wood). Thank you Daejonna D for everything.
Awesome prices! I was so excited when I was shopping around for a beautiful new wig and I found this site.I couldn't believe how low the prices were for the same quality products I had been searching for! I would say this is an amazing place to order all your beauty supply needs and save the most money at the same time
Hello hello ladies you must continue to support ebony online I have been a loved with an Account member for over 7 years and absolutely loved my lace fronts the daily andvmosel model collection I have collected all the colors at least three of each and thats alooot of hair lolol... simply amazing and quality hair. Beautiful. You guys five stars thank you ebony online :)
Quick response about an inquiry regarding available colors. I needed to know which colors are available so Ican get my order fast. Larissa was very helpful.
Fast shipping and great customer service. Thanks ebonyline and Larissa. They have the cheapest shipping around. I Paid only 2.99 for my Outre Julianne that was shipped within 2days if purchase.
Reviewed by Chevanese Billings-Reid
I started buying wigs online from this website a few years ago and haven't turned back. The shipping is excellent! The selection of cute wigs is wonderful! I just wish we could receive alerts when items are back in stock Hector! My last order # ******* was exact! Thank you.
It's really hard to get hair products for black women here living in Japan but this company was amazing at getting me my order so fast and perfect. I received my delivery in less than a week which is unheard of for international standard shipping and the customer service agents were very responsive when it came to verifying my Japanese address to make sure it was delivered properly. They have gained a lifelong customer in me
Overview
EbonyOnline has a rating of 3.9 stars from 827 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EbonyOnline most frequently mention customer service, beauty supply and timely manner. EbonyOnline ranks 3rd among Hair Extensions sites.
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- Niles,, IL, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tiffany,
We are so happy that you are satisfied with our products and services!
Thank you for being our valued customer as always