Kitsch

Ordered several things from Kitsch, including two(2) king size pillow cases in the color of charcoal. Was most certainly billed for everything but only received one(1) of the pillowcases(picture included). For almost two weeks I have tried numerous times from emails to phone calls and there is absolutely no customer service! I mean absolutely no one to talk to and not even a reply to any of my emails. Kitsch, where is your customer service? Can anyone assist me on a pillowcase I paid for but never received?

Terrible customer service. Slow response time with issue we had with order. When they finally did respond they offered ZERO help to resolve problem. First time ordering from this company and it will be my last. Wish I had read the reviews prior. Have not yet received my order so I can't speak to the quality but it won't matter b/c if company customer service stinks then I won't support it.

I placed an order, after 10 days was advised they had a failed delivery attempt even though I was home all day and had no missed call.
Kitsch advised my order was actually lost and asked if I would like a refund. I replied yes then received no further replies.
Next day I had an email to say my order was on the way - again!
Since then I have received zero replies to whether the items will be delivered it's been 2 weeks now, or if I will get a refund - instead they have just ignored me.

I was very excited to try this product. I even was put on a wait list for the sample pack. (6) 2 soaps, 2 shampoos, 2 conditioners I couldn't believe my eyes when they arrived, they were smaller than a wax cube for my wax burner.
Not too mention, after just one use, it was half way gone. You have to really work it to get any lather. Nothing like what I read from the reviews.
And I lost a lot of hair trying to use the conditioner.
Very disappointing. And definitely not worth the time or money. I'll take a hard pass.

My order took almost a month to arrive. I had to rebuy from another place instead as it was meant to be a gift and that was a 3 day delivery! I have returned this item and have received negative response from seller because I registered a dispute with my VISA for a refund. I chose this company because it was female run. Even though I requested to return this item, the seller asked me again whether or not I wanted to return the parcel - ignoring my first request. The event came and went! I no longer needed the items. What proceeded was a series of responses on how I returned the item incorrectly. All emails were sent to VISA. It does not take a month to send a parcel of two small brushes from the US to Canada. Lesson learned - Buy local.

I was impressed by the products and pricing of Kitsch and that it is a women owned company. I put in my order for Christmas using my phone, which entered my old address for shipping, immediately after paying I noticed it and tried in vain to cancel the order and change shipping address. I called numerous times and of course could not reach anyone, I emailed multiple times for two days to no avail. Needless to say Kitsch took my money very quickly and sent the order to my old address in another state and my daughter will not be receiving this gift for Christmas. No customer service at this company at all.

I didn't think these would actually curl my hair but it did. My hair is very thick so I just lightly sprayed it with water and put an argan oil cream on it then wrapped my hair around the stick and slept on it.

I bought shampoo and conditioning bars for myself earlier and then bought some satin pillowcases, the heatless rollers, and other hair things for my daughter for Christmas. Everything came so fast and she is delighted with the products! We are very happy with Kitsch and will order again.

I LOVE it! After just one use my hair is SO SOFT! Didn't expect to see a difference so quickly, especially since I haven't used sulfates in more than a year. Highly recommend! I used the rice water protein shampoo, coconut conditioner and the like exfoliating body bar.

PLEASE hire SOMEONE for customer service! I actually love the hair shampoo and conditioner but upon reordering I received two body washes instead of conditioner: I've sent three emails and called and left a voicemail. These items are not of equal retail value and I want what I ordered! This company has some good quality items but god forbid you actually need some help with your order! Good luck. Won't order again I'll look for another company.