Nearly impossible to cancel. Don't sign up. You can cancel online supposedly, but need to do it via chat, which is never available. When calling, I was moved back and forth between departments for 14 minutes before I finally got forceful and demanded the account to be cancelled.
Very unprofessional. Total SCAM!
Deserves 0 out of 5
fax.com has no phone service anymore, even though their website says they do. Thus if you get locked out. You have no way to reach a person. Overpriced asses. If there is a better option, please let me know. I am sick of this.
What online E service requires phone cancellation? Impossibly long wait on phone and be sure to GET a cancellation confirmation- get the # /if have patience to HOLD. There are other Efax companies, my experience is that fax.com is a shady operation.
On 10/1/21 I requested a cancellation for my account after 1 month. It is now 11/15 and they have still not refunded nor cancelled my account. They are not a good company to do business with and will continue to bill you despite sending them what information they've requested from you. My only option is to dispute with my bank, again and order a new card which I already did.
I signed up as a customer at home one evening. When I got to work the next day, my login wouldn't work. I changed my username and my password and it still wouldn't work. I needed to use the fax that day to send court paperwork so I signed up a new account. Guess what, that username and password didn't work either. And now I am being charge a double payment. On top of that, I emailed customer support 5 days ago about this issue and Ii have yet to hear from them. 100% worthless. DO NOT USE THIS COMPANY! Horrible reviews. Wish I would've looked at the reviews before putting my credit card in.
SCAMMERS. They offer fax services under two different names, J2Metrofax and Fax.com. I called about them charging me $9.99 and then $9.95 after I attempted to cancel these services. They still charged me and would not give me back my money. Both customer services told me that a refund was not applicable. I have never had to deal with scammers to this degree which is so obvious. Then they had the nerve to offer me a plan of $2.95 a month! How dare you! You already charged me $19.95 for services that did not work properly. They ask you to sign up for a trial just to encounter that it does not work properly. Then it's a major ordeal to cancel the so called fax services. Stay clear of these two companies. They are rude, very horrible English on purpose so that you don't understand what they are saying.
Why they can't have a one-click cancellation is beyond me.
You have to call, type in all your info, THEN wait for a customer service person (from India), who then asks for all the same info again.
Of course, they then try to sell you something else.
I called them every month for 6 months to cancel, got a confirmation number, and was still billed every month. The only way I was able to make the charges stop was by cancelling that debit card - my primary card, so a huge hassle - and replacing it.
They officalyy have no customer phone support they have you write them an email and they responded after 2 weeks that i need to send another email... calling my bank now to make a charge back and finally get rid of them wow a new low in customer service!
DO NOT USE THIS COMPANY! I tried several times to cancel my account. They continued to charge me. I called the number to cancel and after a 15-20 minute conversation the man told me in broken English that they system was down and he could not do anything. I opened tickets and emailed. Nothing. I finally got a hold of someone on chat today (after numerous attempts) and they finally said they would cancel my account, and then proceeded to ask if I'd like to purchase a different service from them. I said NO and when I asked them what about all the months I've been getting charged, they disconnected. SCAMMERS!
Overview
Fax.com has a rating of 1.1 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fax.com most frequently mention customer service, credit card and free trial. Fax.com ranks 14th among Fax sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members