MetroFax

I cancelled my account on 8/27/24 4:02 PM Central Time. Thankfully I printed off the document showing I cancelled, but this morning, they hit my credit card for yet another year! So dishonest and you can NEVER TALK TO A LIVE PERSON. I have put in with me Credit Card to dispute. If you have cancelled this service. Make SURE you watch your credit card charges.HORRIBLE Dishostest Company.

Won't accept cancellation request. First was supposed to do it via their website which I did and did not receive a confirmation of my request of any kind. Then I was supposed to email them which I did and did not receive any reply or action to my email. Then I was supposed to cancel via their portal again which did not allow me to cancel and asked me to chat with an agent - which didn't work.

Keeps charging my card. Won't respond. Don't have a phone number or a way to talk to someone. This company is committing a modern form of stealing that doesn't seem to get the attention of VISA or the authorities. They should have their VISA and other merchant licenses revoked immediately, be fined, be shut down and criminally charged. The only solution was for me to cancel my credit card after they've stole over $150 of my money which is a huge inconvenience.

This company is higher priced than most others and has no telephone support. I ran into a problem 24 hours ago and emailed them immediately. I have yet to hear back. I am a psychotherapist and must have a secure fax service that is useable at all times. Metro Fax is not it! Furthermore, they charge a $30 cancellation fee and $40 to prot your existing phone number. I do NOT erecommend this service!

If you're like me, you needed a fax number for a specific thing. You got it with metrofax. Now it's impossible to cancel. In the help section it tells you to go click a button elsewhere. Clicking this button tells you that you can't cancel and you have to chat with an agent.

Chatting with an agent is actually chatting with a bot.

Elsewhere it tells you to email *******@metrofax.com - of course, that just bounces back.

You get the idea. Avoid like the plague that it is.

When I signed up, there was phone support. Now everything has to be done online or through their portal. I tried to cancel through email. But they still billed me for the next month. Tried cancelling through their portal, but it's not allowing me to, until I pay for next month. These people do not make it easy to cancel. They only want your money. Another rip-off.

This service doesn't allow for a BAA...and if you attempt to move your number, there are fees that are punitive. There is no reason for a $500 porting fee.
Skip on this one. The service is inconsistent and overpriced, and once you're there, it's impossible to leave.

I used this service one time, cancelled it and got a confirmation email.
Then I was hospitalized with COVID.
When I started getting back into my bills, I saw that they are continuing to bill me.
I tried to call, but they have no phone support.
I emailed, but no response.
I will have to dispute the charges on my card.

I had very important papers to fax so decided to use metro fax. After many tries and it would not work, i tried many, many times to call but could not get an answer. I tried to cancel on their web page but it would not work. After persistent calling for 2 months I finally said to the recording I was interested in getting metro fax and someone was on line right away. I finally got it cancelled but they would not refund the 2 charges while I tried to get someone to help me to no avail. It doesn't work and they are crooks. And rude once they found out I wanted to cancel something that never worked and was useless.

Subscriber for 15 years. When I decided to cancel, they refused and charged my Credit Card anyway. I am working on the dispute with the Credit Card merchant now. Their response to the credit card was that the fees are non-refundable.

This service was suppose to be free for the first month. I only sent 1 fax in the first month and I was unable to login afterwards. I received an email to contact customer support however, there is no support person to contact. I tried emailing the support center but the noreply email states I need to login to my account. So, I can't login, I can't email support but they take 2 months service free that I only had one month and it was free for the first month. They know what they are doing especially because they don't have anyway to reach support or billing. This is a terrible service. Scummy and definitely fraudulent! Beware.