ElectricGeneratorsDirect

Be careful with this company. They charged me twice, three days apart for the same order for $5,041.36. They came up with some lame excuse that their system sometimes does this. Then after calling them it takes 7-10 for a refund to my credit card account. That is as lame as it gets!

Bought a #7210 and had it shipped to Texas where I had a freight forwarder set to bring it to my house in Mexico
Here it remains in customs because Electric gen. Direct would not give me tax Id number which is normal and required for me to cross the border with. It is now stuck at border in customs and nothing I can do about it. I have lost thousands of dollars and Elec.gen.direct did not even want to talk to me about it. They just said its my problem. 6/20/23

Ordered generator and with-in 2 days they drafted my account. Generator never arrived. Asked for a refund... It's been 6 weeks... still no refund. Days to respond to emails... hours to get someone on the phone. Worse customer service ever.

We ordered 2 generators from this company, which claimed to get the generators quickly. We we finally received the shipment, 1 generator was damaged. We did not accept it. The other generator was fine. We received an email notice that a new generator will ship in mid-December. Now we have an email notice that the shipment was cancelled! Trying to talk with customer service. Finally talked with customer service. Reordered generator and was told it will be here mid-December. Fingers crossed.

I purchased a Generac 2400 Series Home generator from Electric Generators Direct. It was damaged in shipment. Thought it was just superficial with dented exterior. Electric Generators Direct replaced the dented front panel when I contacted them. When the generator was all in place and trial started, there was a problem with a dented shroud that had also been damaged in shipment. Didn't know this until generator placed and started, which was weeks away since it took so long to get someone there to get it hooked up. Electric Generators Direct made it good by sending me out another completely new generator. This company stood by the warranty when Generac Headquarters wouldn't. I totally recommend Electric Generators Direct for their excellent customer service.

Their website said a generator I wanted was in stock. So I purchased it. They gladly took my $5,000 but then they updated the order to say it wouldn't ship for a month and a half. Just got another email saying it wouldn't ship for 2 more weeks. Don't trust these guys, they are liars.

Have been a long time customer of Electric Generators Direct and they have been a fairly good, reliable company to deal with for many years, however in the most recent months their performance has suffered significantly. They are quick to take my $$, however when they "slide ' the delivery date time and time again and have no remorse, only to. Tell thier long time customers, " if you are unhappy, we'll be happy to cancel your order ". This is a total bunch of B. S. They are looking to cancel the order out of convenience only because they cannot deliver on-time. Being one of the largest Generac resellers in the country, you would believe EGD to accept responsibility for falsely advertising delivery dates. Apparently they don't value their long term customers. This is certainly my last purchase with EGD.