Northern Tool + Equipment

Needed repair for my generator
They would not answer phone call, kept hanging up phone I finally took it in.
They failed to repair the unit.
I fixed the problem after watching YouTube.
15 min repair job myself.
Extremely poor service

I have a mower which has starting issues. They said they can fix it but they just doing nothing with no fixing on the starting issues, and said they will not return my mower back to me unless I pay the 60 dollars plus restocking fee. Very unprofessional! BE AWARE!

Bought a palm sander, used it 5 times and it stopped working. They said since I didn't have an extended warranty there was nothing they could. Do. I expect a product to be more durable. Never shop at Northern again. Their product are crap. Never had an issue with Home Depot or Lowes. Never again.

These guys are Crooks! Go ahead and order the deal of the day and you'll get an emailed response saying it'll be 3 to 5 business before it arrives at your local store, Then you'll get an email saying updated delivery date 15 to 20 business days. Then you call in and speak with someone and they tell you that your order has been canceled and you won't even receive an email informing you, Don't do business with Northern Tool, get your tools elsewhere and save a whole lot of headache!

Bought a $4,000 tire machine and it's 2 year extended in house warranty. Broke down after 13 months. They could not find anyone to support or repair so they totally ignored me until I stopped complaining. Benpack stuff is junk. And so is everything else they sell and suck you into extended warranties that they don't support!

I had bought a Kerosene heater from Amazon but the actual seller was Northern tool as their 3rd party seller gimmick. After only 2 months the heater flashed a code E! And blew out a large plume of smoke. I contacted Northern tool immediately the next day to report the issue and to be told I would need to call the manufacture for service repairs, etc. Its just another way companies are trying to find ways of dodging customer repair or refund issues and hope if they make it difficult enough the customers wont even bother trying.

I ordered a product on the 13th one Sunday the 15 th I received a email it was shipped. When tracking the product it said only a label was made. I called today the 18th, the customer service representative told me it was in a phase either being put on a truck or sitting in a warehouse with others orders just sitting there. But she really didn't know and was making things up. Terrible customer service and she claimed this process is normal. I don't believe I will ever buy from this company again, regardless of the deals. The family owned business is to big for there britches

I purchased a welder November 15th with a latest delivery date of November 28th. Today is December 12 th and I still don't have the welder, I've called several times as well as emailed and all I get in response is it's shipped. No tracking number but it's on a truck to the store for pick up. I even tried to cancel it but I still have to wait until the welder show up or if it even show up. Seems like fraud activity

Do not order anything. Could take up to A month to get it they cant even track it and have know idea where it is 13 days and still waiting. Never again. If they don't have it go somewhere else don't order it unless you don't need it.