AP Electric & Generators

I ordered a $575 part from this company, when I realized, the unopened part did not fit, I ask them to help me with a return or exchange and flat our just don't take returns. Hard to believe it is 2022 and they would not accept and made know effort to even help.

TI received starter brushes that are too large and don't fit. The diameter of the spring is also too large. I have tried contacting AP Generator Parts three times but haven't received any response. I suspect that the wrong parts were shipped, but without help from AP Generator Parts, I can't be sure. Unfortunately, AP Generator Parts, also known as All Power Electric and Generators, were not helpful in solving this problem.

I ordered $36,000 of generator gear from AP electric. They moved our delivery date back 4-5 times and it took nearly 1 year to take delivery. They also recommended an improper 'switch' and we sent it back for a refund and they kept the switch and never provided the refund. Anyone would be better than AP.

This company has 0 customer service.
I needed a replacement part for my generator (purchased from them)
The sent me the wrong part 3 times and will not return them.
Shop elsewise as they do not care about customer service.
Rick

Trying to purchase a cord for my generator. On my account I mistyped my phone number and got an email saying they needed to verify my order. I have called 4 times, emailed 3 times to two different contacts, put my question to chat (useless unless you need practice counting from 60 to 0 before being told all operators are busy). Very close to putting a stop payment on the purchase as I can't get anyone to answer. Which leads to my question... Is anybody out there?

I purchased a generator from their website under the impression that the generator would ship within the advertised 2-3 business days. It has since been 2 weeks, with limited and terrible customer service from the company. Jannel only provides excuses and excuses as to why the generator has not been shipped, or that it "will be shipped". The second I requested a cancellation of my order, she then claimed it had been shipped, however there was "no tracking number", then it wasn't shipped!
Overall, it has been a terrible experience. Please do not buy from this company.

Service after the sale
Do not buy anything from this company if you expect any type of service after the sale! 1 They will totally ignore you and tell you to call cummins and Cummins always says contact your dealer or distributor and I asked for AP electric and they will not assist me in anyway. I am unable to use my remote For my generator because I cannot hook it up without aN account and password. I can hire a local distributor to connect the remote but it will cost me an additional $300 and no one cares about after sale service that I did not sell the equipment so I am SOL
ALBERT Young, *******@aol.com, **********

This company really doesn't care if the product they sell is damaged. YOUR PROBLEM. No apparent signs of damage to the container when it arrived but when I opened there was a large dent in the front cover.
The Shipping company, ESTES first question was "Did you sign for receiving the item", their answer was "you sign you own it". I called AP Electric because there was no sign of damage to the carton (proven with photos sent to them) and their response was the same, you signed it's your problem. AJ and Tim in their generator division could care less about their customers. PLEASE don't order from this company. I had to pay $130 for a replacement front panel, really sad. I am really not done with this situation yet, I purchased through PayPal and American Express and will send them a complete review of AP Electric and Estes Shipping. The Generac Generator is available from many other sources, do yourself a favor and buy from other than AP Electric.