Customer service seems to favour offering excuses rather than actual help…not impressed, will be looking elsewhere for future purchases
Danielle J answered all my questions quickly and professionally. Eastwood's customer service is fantastic. In addition their prices are fair and their warranties beat the competition. I highly recommend them.
Ordered a spool gun for a mig135,175. I had just purchased a used Eastwood mig 135. Well it doesn't work with my 135. Spool gun is round 4 pin connector and my welder is 2 spade connectors. First email got a reply that she would find out which spool gun I needed an we could return the one I purchased. I've sent over 5 emails and posted message on Facebook page. No replies back even said if I needed a adapter to allow it to work let me know.
I will be contacting my bank to cancel the payment for the spool gun. Maybe then you will talk to me.
Very angry customer would have left 0 star's if I could.
After investigating, the wrong spool gun was purchased for the version MIG135 the customer owns. A return for refund is required at this point and a call (for faster assistance as emails are delayed by up to 3 days per the auto-response message sent to all customers) to our Technical Support team can assist with selecting the correct spool gun before a purchase is made
Ordered item. Waited along time for item to ship. Guess what? Item was cancelled. Don't waste your time trying to order here... Wish I had read the reviews on other sites before trying to order! After talking to my colleagues, they also had similar experiences last year unfortunately.
Unfortunately due to a manufacturer error with sourcing materials, we had to make the tough call to cancel a product. While not an easy choice, we felt it was in the best interests of our customers rather than continue to hold reservations for a product that would have an indefinite wait. We apologize for any inconvenience this has caused and appreciate your understanding. Thank you
Lots of ordering issues. I didn't receive the correct items and had to pay out of pocket to send them back. Coupons seem to be a scam. Coupons are accepted but make no change in the order total. Even the coupons they sent me. After my first experience with Eastwood, I wouldn't recommend them to anyone.
Hi Todd, We are very sorry for the inconvenience. Regrettably, the order did not meet the requirements of the coupon preventing it from being applied to the order. Additionally are sorry for any confusion related to the order - we shipped exactly what was listed on the online order we received, and no changes were made to the order.
I purchased an Eastwood Mig 180 right before Christmas. In January, Eastwood started selling the Mig 180 with the spool gun included for the same price. I spoke to a customer service rep about sending a spool gun which was now included for the price I paid. She was very nice and forwarded my request to the "Team." Unfortunately, the team didn't care about making it right. I will no longer do business with Eastwood but keep getting bombarded with emails and texts wanting me to buy more.
Thank you for reaching out to us regarding your recent purchase. We sincerely appreciate your business and the opportunity to assist you.
Upon reviewing your inquiry, we regret to inform you that we are unable to apply the sale price to your previous purchase, a month prior to the promotion. Our policy dictates that sale prices are only applicable during the specified promotional period and cannot be retroactively applied to purchases made outside of a 7 day grace period.
While we understand your disappointment, we would like to offer our assistance in finding alternative solutions or exploring upcoming promotions that may be of interest to you. Additionally, if there's anything else we can assist you with, please don't hesitate to let us know.
Once again, we appreciate your understanding.
I ordered some cans of textured rust encapsulator and I needed some help. Danielle J was quick and very helpful in making sure everything was right and meeting expectations. Service likes this makes me feel confident that I can keep coming back for more Eastwood products.
I have made a few purchases and have been satisfied. I was not satisfied with the last product and posted a review. The review was rejected as not meeting their website guidelines. I read the guide and violated no guideline. I just gave a non-favorable review. This makes me question their entire review process. How can I trust it if negative reviews are filtered out.
Hello Dave! Very sorry for the inconvenience! The system can reject reviews if it doesn't like a word or phrase mistakenly. If we can have some additional information we love to look into it.
Eastwood has become my "go to" store for my online purchasing...The service is excellent, deliveries are smooth and fast...the products are of excellent quality and low cost...These are before and after photos of my 1986 Buick Regal...Thanks to Eastwood I was able to make this restoration...Thanks Eastwood
I purchased a bench vice one year ago directly from the manufacturer, Yost. Apparently Yost sold or gave control of their vice benches to The Eastwood Company. I called Eastwood hoping to get some help with a warranty issue on my product that's less than one year old. The tech support person confessed that they haven't even "seen" the product and only offer assistance to purchases made from them, not Yost! My advice... stay clear of Eastwood!
Overview
Eastwood has a rating of 2.3 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eastwood most frequently mention customer service, next day and credit card. Eastwood ranks 535th among Auto Accessories sites.
Part of the DIY community since 1978, attending car shows, listening to customers, and seeing first-hand how our products are used to produce a vehicle our customers are proud of
Offering solutions which combines our 4,000+ unique products with the know-how to “Do The Job Right”
In-house product design, development and testing with a strong track record of high-quality, innovative products
Used and trusted by top builders to beginners
Order anytime online, by phone, catalog or in our retail stores
Expert DIY advice and instruction via phone (866-759-2131), email, and our solutions
At Eastwood we care about your DIY automotive projects and want you to be 100% satisfied with our products
- Visit Website
- Pottstown, Pennsylvania, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your concerns with us. We truly value your feedback and want to address the issue you’ve raised.
We understand your frustration regarding the timing of your order and the promotions available. Your order was placed during our Black Friday sale, which featured exclusive deals valid only on that day. Similarly, our Cyber Monday promotions are also exclusive to their specific time frame and cannot be applied retroactively to purchases made before the sale begins.
This is a standard practice in retail to ensure fairness and clarity during promotional events. While we strive to offer great deals to all our customers, the nature of these time-limited promotions means they are only valid within their designated periods.
We apologize if this has caused any inconvenience and hope for the opportunity to better serve you in the future. Please feel free to reach out if you have any additional questions or concerns.