I hate this company,never,ever try order wheels and tires from this company, they start lying from day 1 to media i looking for azara wheels, the sails person told me yes we have in stocks told him ok i buy it,next morning he told me, sorry we don't have it but we can backorder ok i pays full amount money and start waiting, after 3 month waiting i call them back,tjey told me, great news we have your wheels, we need inspect, and send to you it fake a week, ok im start waiting again after 2 weeks i call them back, we sorry but you need go back and waits wait 5 month and nothing.customer service is terrible,finaly i cancelled my order, call to mr wheels company, this guys great, they delivered my wheels and tires in one month,again never try fitment industry.
Sent me $1000 worth of defective drag radials and refused to do anything about it. Notified them the day they were mounted and discovered they were defective. Provided documentation from the tire shop and pictures and they still refused. They have no quality control. Go somewhere else.
Joe - We apologize for any inconvenience but there is clearly a bit more at play here as we are always happy to assist with any possible issues. In the case of a warranty, all claims are the direct decision of the manufacturer and each manufacturer may have different requests for information about the claimed issue. We request that all proper info be sent to us so that a warranty can be proceeded upon. Please touch base with our team for more information about this matter. Thank you.
I ordered a set of 1" wheel spacers. After waiting a week to arrive on the slowest shipping possible, they sent a set that was chipped, looked like it had been dropped. Also wrong size. They sent 1.5". After a week of slow communication, not wanting to wait another 3 weeks to ship the wrong part back and then wait to ship the right part, they agreed to ship the correct part if I signed a contract and paid a dollar deposit in case, I did not ship the wrong part back they could charge me. Reluctantly signed, then they stated there was an inventory issue and multiple complaints from customers on the same issue. It would take time for them to confirm if they are actually stockiing the right part. I let them know I was not impressed and wanted a refund. Ordered else ware and showed up in 4 days. Don't waist your time with these guys. They may have a quality part but would not know. Customer service is not oriented towards please customers.
Steve - There seems to have been an issue with our vendor of this specific part that led to this situation and we deeply apologize for this. It most certainly is not intended and we do hope to assist in further resolution. Please reach out to our team so we can review this matter further. Thank you.
I had a great interaction with Patrick over the phone for the past couple of days trying to find the best fit, and pricing for my wheel and tire purchase. Patrick was extremely helpful and patient with me, as he helped me navigate through this purchase. As an avid car enthusiast, I was able to learn more about fitment and application of my car. Thanks again for your help, and you have made me a customer for life!
Bill - Thanks for your support!
Fitment Industries is outstanding! Their extensive wheel and tire selection, expert advice, and top-notch customer service make them the go-to for anyone looking to upgrade their vehicle's aesthetics.
We appreciate your support, Caroline!
I have seriously been waiting forever to get my wheels and tires. First, they took my money and didn't even have access to the wheels I wanted. Now that I have selected a different set, it has taken nearly a month to even get them close to shipping. However, they have sat on a shipping dock for 5 days and haven't moved. I wish I had bought from someplace else. I could have ordered from the manufacture directly and gotten them a lot faster.
Trilese - We do show that our management team has attempted to reach out to you about this matter and work towards a resolution. Please reach back out to us at your earliest convenience as we hope to issue a resolution. Thank you.
Emailed for help purchasing wheels & got a call almost instant. I spoke with (Anthony) & he walked me through step by step about fitment for my vehicle.
Awesome guy can't wait for the wheels to arrive.
Thanks for the feedback, Doug!
I wanted a set of wheels for my wifes car but wasnt sure what size and offset would work, Joe from fitment industries was extremely helpful in making that choice. He even recommended what size tires to install on the rims and they offer free mounting and balancing. I would not hesitate to buy from them in the future.
Thanks for the feedback, Michael!
I was very skeptical about ordering such an item w/o being able to first physically see it, however Andrew truly set my nerves at ease with his Parian's professionalism. BRAVO ANDREW! You were marvelous. Thank you so much for your assistance.
Thanks for the support, Amanda!
Shipped my wheels but one wheel was missing a center cap. Had to call them to get another one. It was noted on the invoice BEFORE it shipped that it only had 3 center caps! Why would they even ship the order if it wasn't complete? The center cap shipped from the manufacturer and an order has been placed but has shipped yet. There idea is out of site, out of mind. When I called to see where the center cap was or if I could get tracking, it was simply put that its up to the manufacturer to ship it.
Nick - We do show our team has since been in contact about this and a resolution was issued. Please reach out with any questions. Thank you.
Overview
Fitment Industries has a rating of 3.4 stars from 951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fitment Industries most frequently mention customer service, wheels tires and youtube channel. Fitment Industries ranks 3rd among Tires sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alexander - we recognize some time has passed since you initially wrote your feedback. We want to apologize for any confusion regarding the status of your order, and whether the wheels you wanted were or were not actually available. What you're describing appears to be a backorder related issue, which unfortunately has multiple variables that we can't always control. What we can control is providing ample communication on your order, and we apologize that we didn't do that. If you need anything further, please don't hesitate to reach out to our customer service team. Thank you!