Electronic Arts

I should not have to log in to 2 different launchers and install yet another launcher to load a single player game I purchased through a 3rd game site. Top it off with the support forums and help pages that EA provides if I could gives negatives star rating I would put them at -5 stars, they are THAT bad.

They banned me for absolutely no reason. I did nothing wrong, and when I appealed and inquired what I had done, they just kept sending me the terms of service. I read the entire document, and didnt violate anything in it. Theres no transparency. Guilty until proven innocent. Stay away from this company. Worst service Ive ever encountered.

Charged me twice for one subscription, know they did this, and refused to refund it. They were concurrent, for the same thing, I am one person, and they could see the accidental duplicate (fault of their agent who helped me get my account working) was never used.

STILL SAID NO REFUND

They can't be reached by email or phone, and chat is broken 9 out of 10 times when you try to visit. Their way of limiting contact instead of helping.

I bought Roaring Heights through the EA app for my Sims 3 game on 12/31/23. In my EA order history on the EA website, it gives me a code to register my game. The code does not work. I asked for help starting on 1/6/24. I've talked to 10+ people at EA now. They all gave me excuses but no one would give me a new code or a refund. Today I talked with someone over an hour and in the end, they told me the refund window ended so there was nothing to be done. I requested to speak to a manager, they told me they couldn't transfer me. I have sent everyone screenshots of proof that I bought the game and that the code doesn't work and now apparently, there is nothing to be done. Months of dragging this out, explaining my case to multiple people and no one could help me or at least try to make it right.

I have many other expansions for my game bought through the sims 3 store and the one time I try through the EA app, this happens. This is not user error.

EA has no support.
Games do not work, and they do not fix issues.
Example is Star Wars Squadrons Anti-Cheat simply will not work.
All other game sellers have fixed issues, but EA has not.
I will never buy a game published by EA again, and will not recommend to anyone.

Cannot reach any alive human being. I have had my account disabled for no reason at all.

1. Tried to go main EA website and login.
* The website is not working. I cannot login because every time I try to, I get 500 Internal server error.
* I guess your account and customer service is not important to them

2. When I did manage to reach someone though tertiary game websites and requested more information I was told a generic pre recorded text message. Every time I would reopen ticket and try to talk to a live person or ask any additional information, I would get the same generic reply.

I paid so much money in products and games, and now I cant even access it. Avoid this company at all costs.

Why link an account to steam if I can't even use it? I've found this company to be garbage. I've tried downloading multiple games through steam that require an EA account and it doesn't not let you log in if your accounts are linked. EXTREMELY UNHELPFUL. Don't think these games should be on steam if they aren't going to work hand in hand. Take off the choice to link accounts if it's not gonna work.

Their response to consumer backlash for not liking $#*!ty bug riddled games is to talk down to their consumers and chastise them for not liking those $#*!ty bug riddled games. To add insult to injury, you have to install the EA Launcher and make an EA account to play their degenerate games even if you purchased the game from Steam.