Tried to purchase Data Recovery product for $69.95 and was charged $151.15 instead for a Toolkit that I never placed in my cart. Their customer service refuses to issue a refund unless I first re-purchase the Data Recovery that I wanted to begin with. Very deceitful. Make sure and read their refund policy because you're not getting one. Think twice before allowing these folks access to your computer hard drive!
Don't purchase any phone software from these scam artists. They reel you in with a free offer, scan your phone, and offer a legit solution. Shame on me for believing. With online retailers, customer service is no longer a viable service offered by any company. The software did nothing to fix my issue and when I asked for a refund they simply told me NO. It is their policy to not offer any refunds. Wow, if I did this in my business, I would be homeless and without any clients. There back and forth solution only made the matter worse. Now i have a bricked phone and the software i purchased will not do anything. I am out $50.
Hello Rob, I am very sorry to hear about your experience with the unlock feature of Dr.Fone and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced.
Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. In line with your concern about the free trial offer, we apologize for any confusion and frustration that might be caused on your end. Our free trial offer is designed to give customers the opportunity to try our software before making a purchase. While there may be certain features or capabilities that are only available to full, paid users. Seek your kind understanding. To better assist you further, I request that you provide us with your order number, email address, and any relevant details regarding your refund request. You can drop an email at customercare@wondershare.com.
Once we have the necessary information, we will investigate the matter further and work diligently to find an appropriate solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue.
This product could not fix my problem. I ultimately had to go to a store. They did not return my money and customer service offered a hard reset to be an example of a service the app provides. There is no need to purchase an app to perform a hard reset. That was Dr. Fone's solution for purchasing their app. Proceed with caution. They will not refund if you are unable to use it.
It is really regretful to hear that you didn't have a good experience with this software. I understand your feeling, and it would be very depressing when you are unable to recover files in the way you expected. Wondershare values each customer's benefit, and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we can assist you further.
We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Noting you've already contacted us, would you please update your order number or ticket number here? You may drop an email at customercare@wondershare.com as well. Our senior support team will further investigate it and then evaluate your refund request accordingly. Thank you!
The data recovery portion of this software did not perform the task I needed it to and then, to make matters worse, they would not give me a refund. Definitely would not recommend paying for this to anyone.
Thanks for sharing your experience. Sadly to hear that you didn't have a good experience with this software. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out.
Upon checking, we found that we have already processed a refund for you this morning after comprehensive troubleshooting. When we noticed that you wrote a review on Trustpilot as well as Sitejabber, we are so heartbroken. We hope you double-check your account to confirm if you have received the money yet. It is regret to know that this product doesn’t live up to your expectations this time. We will continue to do improvements to keep Dr. Fone better meeting different demands. Meanwhile, we are also doing our best to add more powerful features to this software, and hopefully, you'll be back to us in the near future!
If I could give it a negative score I would. It didn't find ANY deleted files (of ANY type e.g. pics, docs, videos, etc etc) - even though there were literally hundreds of them. I even deliberately deleted a couple of dozen files of various types, switched off my phone, shut down my PC, turned them both back on then tried the Android deleted files recovery again... aaaand STILL got nothing! It's a complete RIP OFF!
Thanks for bringing the problem to our attention. We are sorry to hear that you are having trouble using the data recovery feature of Dr.Fone. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Could you please report the issue with more details at customer_service@wondershare.com?
We will do everything we can to assist you and ensure that you are satisfied with your purchase. Thank you for bringing this to our attention.
You are less to believe that there is some software that assists in unlocking your android phone, wrong it is just a guide to factory reset your phone. 40$ to look at a guide to reset your phone, that's free information people. Of course you won't get a refund, customer service is on existent. I hope this company crashes and burns.
Hello Jake, I am very sorry to hear about your experience with the unlock feature of Dr.Fone and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced. Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible.
Kindly note that our program can unlock some Samsung or LG screen locks without data loss but not all. Here is the supported device list:
https://drfone.wondershare.com/reference/android-lock-screen-removal.html
Though we added this list on our website, it seems you did not notice it before purchase. I can understand you may feel disappointed as your phone model was not included. We are sorry about this situation too. However, I am afraid we can only suggest you try 100% Remove Lock now( Data will be erased). If this feature also does not unlock your phone. Please get back to us at customer_service@wondershare.com, our support team will investigate the matter further and work diligently to find an appropriate solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue.
Run alway from this company. The screen unlock feature promise to unlock easily after a few clicks. However it is simply a guide to factory reset the phone, thus losing ALL data.
The software downloaed'and the licence purchased is useless.They provide just some text instructions with a screenshots that youcan get for FREE on your phone company website.
The software and the licence you pay for, is not needed to unlock your phone. This is complete scam.
I tried to get a refund, they just proposed me 50% that I have refused.
Hello Inigo, I am very sorry to hear about your experience with the screen unlock feature of Dr.Fone and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced.
Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. To better assist you, I request that you provide us with your order number, email address, and any relevant details regarding your refund request. You can also send this information to our customer team at customer_service@wondershare.com.
Once we have the necessary information, we will investigate the matter further and work diligently to find an appropriate solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue.
I have spent over 200$ on the program. It is simply a scam. My computer never had a virus problem until I installed wondershare (Dr.Fone) their customer service is crap. (non existent) I'm so frustrated I had to leave a review. Tenorshare is crap too. Just sayin...
Thanks for sharing your experience. I understand your feeling, and it would be very depressing if you are unable to run this software in a normal way. We desperately hope to further investigate the issue you might encounter and then provide professional instructions or suggestions; however, the current information is too limited. Could you please report the issue with more details at customercare@wondershare.com?
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
Got the Dr. Fone was still within the 7 days did keep trying to see if it worked for me but it didn't was trying to get a refund, talked to an agent trying to explain what exactly is going on but wasn't able to let me speak and when he did he interrupted immediately after i was going over the return policy got to the point that he started to blame my device anything to not give me a refund. Total waste of money. Probably wouldn't be so mad if the agent let me speak.
Hi Jose, we are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible. Sorry to hear that you didn't have a good experience with our support team, we'll keep improving and bring a better and better experience interacting with each user.
Kindly note that we accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Noting you've already contacted us, would you please update your ticket number here? Our senior support team will further investigate it and then provide the necessary assistance. Your patience is highly appreciated!
Dr Fone is nothing more than a fraud mongering scheme that will play off your urgency and damage your smartphone without recompense... My Samsung Galaxy Note S4 now only boots up to a screen where Dr Fone prompts for sending in more money...
Thanks for sharing your experience. We are sorry to hear that you are having trouble using our product. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Could you please report the issue with more details at customercare@wondershare.com?
We will do everything we can to assist you and ensure that you are satisfied with your purchase. Thank you for bringing this to our attention.
Overview
dr.fone has a rating of 1.8 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with dr.fone most frequently mention and customer service. dr.fone ranks 752nd among Electronics sites.
The program is made of modules which provide several functions:
- Data Recovery
- System Recovery
- Data Backup & Restore
- WhatsApp Transfer, Backup & Restore
- Viber Backup & Restore
- Kik Backup & Restore
- LINE Backup & Restore
- Data Eraser
- SIM Unlock
- Screen Recorder
- Lock Screen Removal
- Data Extraction
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brian. Thanks for sharing your experience. I understand it would be not acceptable if the customer was charged an amount that is not what he/she expected. It sounds like there is some misunderstanding between us, and we are eager to clarify this matter but we need to get more information.
Regarding our refund policy, please allow us to make an explanation as follows:
We accept a refund request if the customer encounters technical issues that are unable to be solved within 7 days. Based on this, our support is eager to give you some suggestions to take care of your concern, this was the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Noting you have already contacted us, could you please send us your contact email or ticket number after receiving a request from Trustpilot? Our senior support will further look into it and then evaluate your refund requirement.
Your patience is highly appreciated!