AliExpress

Total scam! I've been ordering from Ali for over 6 years and they've taken a complete nosedive! They used to protect their buyers but now AliExpress has become the scammer. "Choice" items are protected and guaranteed, fast shipping, refund in 30 days if no delivery. I placed a $200 order, all Choice items, It's been nearly 45 days and still no order yet they refuse to refund me! No idea where my package is! Choice items are guaranteed by AliExpress, not the seller. They've become just as fraudulent as the scam artists they host! The photo below is just one of MANY, since you have to file a claim per item and I ordered LOADS. They are not stuck in customs. On their site it says awaiting flight. USPS says the tracking # is expired?!?

The seller authorized a refund weeks ago because my Order ID: **************** was lost at an airport with no tracking updates since November 9th! AliExpress is going out of business & no longer issues refunds or delivers orders! AS well, they no longer have a customer service department!

Purchased 2 smartphones that were supposed to work with US carriers. They did not. Contacted seller but seller was argumentative. So I initiated return thru Aliexpress platform. They provided prepaid return label. Aliexpress refunded only 1 phone, refused to refund 2nd phone. Tracking confirms delivered. Returned both phones in same packaging (as they were originally shipped). Even after several reconsiderations, they still refuse to refund full purchase price. Now trying to resolve thru Paypal and my credit card company, but Aliexpress is trying to oppose. This company is absolutely criminal.

Ordered a dresser, website said dresser was delivered. When loading tracking number it was shipped to a address in CA not PA where I lived. My address was correct on their website. Nobody helps when calling in and each time another excuse is given. No refund issued and item never received. DO NOT ORDER! SCAMMERS

Biggiest scam gang
Please do avoid! You will have all your money down the drain
I have returned the goods. They are finding so many excuses not to refund me. Then editted the comments to Chinese new year delays.then never get back.
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I ordered 2 ea 8 foot ladders. They sent a 3.6 ounce package. I complained I had not received the ladders and showed proof from the post office to Aliexpress of what I received. They quit responding. Beware, be very scared.

Ordered Birdstock Home Adjustable Memory Foam Floor Chair. Used two days, gears locked or broke. When trying to check, zipper completely broke off. Reported to AliExpress, sent return label, but only refunded half saying chair still had some value. No value to me, no longer have chair. I appealed twice, no way of knowing appeal is legit, can't see in system. Both times, came back with same reply all while hiding behind their this mailbox cannot accept replies scripted emails. They kept half my money and the chair. Found out AliExpress does not sell name brand products, all Knock Offs. Buyer Beware. Online service reps lead you to believe you are so important, they love you, are on your side, will ensure you get a satisfactory resolution, mwah, mwah, mwah. Right. You have to repeat things already shared, will ask for additional pictures when you no longer have item. In my case, thieves.

I ordered a piece of furniture from AliExpress that was never delivered. I have had no luck being reimbursed. The tracking number for FedEx I was informed went to a different address and receiver but they couldn't provide me with that private information. The missing shipment weighed 17lbs, a far cry from my 143lb bookshelf that I paid for. Please do not be another victim of AliExpress or Alibaba which I was informed are the same.

Finally Ali have conceded that order from 26th December '24 is not going to be delivered.
Numerous attempts to find out where it is,not updated since Jan. 18th "on its way".'Expected by 7th March,would not accept obviously lost somewhere,both seller and customer services 'its on the way'
70 days wait,now admit a refund.
Will delete app and info as not going to use again.
Temu offer £4 if delayed,nothing but a brick wall of 'but the tracking says."

I have been buying from ALi Express since 2017. It was a long wait but I was getting money back if the item was delivered. Now as AI took over customer service, I'm getting nothing. No more customer service, no more items delivered to Canada, and no tracking numbers that show you location of the items. Everything is fake. I lost confidence. I made 4 purchases from the ALie Express without any delivery updates:
**************** Order date: Nov 27,2024
**************** Order date: Nov 27,2024
**************** Order date: Dec 18,2024
**************** Order date: Jan 7,2025
I try to contact customer service but it is AI even chatting with live customer service is fake it is the sam AI, just gets a new name with the same wording of answers and the same attitude. It seems I have to give up and change to another supplier of electronic parts