ABSOLUTE SCAM AVOID AT ALL COSTS. THIS SOFTWARE WILL NOT UNLOCK YOUR PHONE AND GIVE ACCESS TO YOUR FILES. It simply does a factory reset of your phone which you can do within the phone anyway. THEY ARE REFUSING TO GIVE A REFUND. I am seeking legal advice.

My complaint to the company here:

"I purchased a licence for Dr Fone screen unlock on 10th August. I purchased it because I have a Samsung S10 which I have forgotten the lock screen pin code/pattern. I have a lot of photos on the internal storage which I need to retrieve.

Your Dr Fone screen unlock webpage at:LINK GIVEN BUT NOT ALLOWED ON TRUST PILOT, is written in a way that insinuates your software will allow me to regain access to my phone and files.

Before purchasing the licence for the screen unlock program, there is absolutely no text informing you that there will be data loss once the phone has been unlocked. It is only once the licence is purchased that this text is displayed as a warning. Very very misleading, why not say before licence purchased?

Your screen unlock service is offering nothing more than a standard boot reset which can be performed for free within the phone itself. The whole idea of purchasing your service is so that I can regain access to the files on the locked phone.

I think you need to make it very clear on your website that data loss will occur if your customers try and remove the screen lock using your software BEFORE they purchase a licence key.

Please can I have a refund. I haven't even used the software as I don't want my phone to be erased."

THE COMPANY IS OUTRIGHT REFUSING A REFUND. I AM SEEKING LEGAL ADVICE AND CONTACTING PAYPAL ABOUT THIS SCAM PURCHASE
AND WILL BE SEEKING A CHARGE BACK OF THE PURCHASED COST

TO TOP IT OFF. YOU CAN NEVER GET THROUGH ON THE PHONE TO THEIR SCAM CENTRE. ALWAYS BUSY!