How would you rate CPAPXChange?
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South Dakota
1 review
4 helpful votes
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I paid 30.00 to have an item that was over priced to begin with shipped by one business day to me through UPS. Item did not arrive until 6 days later! Company was offering free shipping that month anyways. I called them and they had someone answering the phones that basically said once the item is shipped it is not their problem. I own a business and I have never or would ever just take people's money and state it is not my problem. They clearly do not care if I am am return customer or not. So, save your money to spend some where else. These people are crooks.

Date of experience: May 15, 2018
Ohio
1 review
8 helpful votes
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We order months ago. Payment was added quite quickly to our card. We contacted them 3 tines about why we didnt receive our order and they claimed we didnt verify the purchase. Company appears fraudulent we plan to proceed with credit company without a full quick refund. Customer service is very rude also

Date of experience: November 3, 2020
Sweden
3 reviews
1 helpful vote
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Great price on a Phillips Dreamstation - $100 cheaper than anywhere else. Received it within a week, t was set up correctly and all accessories came in the same package. Couldn't be happier with the website, customer service and the entire ordering process. I had purchased supplies from them previously with the same experience.

Date of experience: May 14, 2020
Arizona
1 review
5 helpful votes
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Product warranty a joke
January 13, 2020

I ordered a F20 mask which failed after 5weeks. Representative said they would honour a warranty replacement only if I paid to ship it back to them and also paid for the shipping to me the turn around being probably 2 weeks without a mask. This amounts to almost what I paid Amazon for the same thing instead of waiting. Plus Amazon delivered the next day..

Date of experience: January 13, 2020
Florida
1 review
0 helpful votes
Follow Linda G.
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I ordered the cpap z2 machine and paid for 2nd day air as I was leaving in 5 days for a month long trip. The machine arrived in a timely fashion but when I used it, the machine stopped working and gave an error message. I mailed it back for a refund but they would not refund any part of the $65 I paid for postage to get to me or the $25 I paid to send it back to them. This is not the way to do business. As I was leaving in 2 days I could not get a replacement machine and they would NOT refund ANY of the postage that I paid. Very disappointed in the company. Beware of dealing with this company.

Date of experience: April 13, 2023
Colorado
1 review
0 helpful votes
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Great service
January 6, 2023

Although I initially had problem placing the order (problem with address on credit card)for CPAP machine. The problem was solved and the order went flawless. The delivery was on time and very fast. I'm extremely happy with the new CPAP machine and it exceeded my expectations. Very happy to be rid of my old loud Phillips machine (still waiting 1½ years for them to replace it on the defective devices recall) I can now sleep better knowing I'm not using a CPAP machine that could be poisoning me with toxic gasses and cancer causing particals. I look forward to doing more shopping with cpapxchange as they have met and exceeded my expectations 100%

Date of experience: January 5, 2023
Colorado
1 review
0 helpful votes
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Don't Use CPAPXchange
January 25, 2024

Lousy, non helpful, non caring people who don't want to hear about an issue, unless you're willing to "upgrade" and pay more money! Stay away from them!

Date of experience: January 25, 2024
Florida
1 review
0 helpful votes
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Freedom wearing this cpap
December 10, 2022

This mask allows me to finally sleep on my side. No more bulky mask covering my mouth and causing the air hose to be across the front of my body. I absolutely love it!

Date of experience: December 10, 2022
Massachusetts
1 review
0 helpful votes
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Checked all the boxes
March 2, 2023

Site was very easy to use. Product selection and information was good. Order progress updates were helpful. Product delivered on time and confirmed by USPS.

Date of experience: March 1, 2023
Florida
2 reviews
1 helpful vote
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Excellent service
November 22, 2021

I needed a part for my Breas travel cpap unit quickly. They had the part in stock and delivered it quickly. Customer service was friendly and efficient. Very happy.

Date of experience: November 22, 2021

Overview

CPAPXChange has a rating of 2.5 stars from 14 reviews, indicating that most customers are generally dissatisfied with their purchases. CPAPXChange ranks 4th among CPAP sites.

service
6
value
6
shipping
6
returns
3
quality
5