EasyBreathe

Sales told me that they do not bill Medicare themselves, that I can file a claim with them for reimbursement. I did. It was rejected as this company is not Medicare approved, and this my Medigap will also not pay. The supervisor said he would review the recorded phone conversation with sales girl and " reprimand her" he stated not all companies are approved, and had no excuse for selling units to seniors with Medicare. This cost me 1120.00 out of my pocket.

I recently had a deeply disappointing and frustrating experience with Easy Breathe that I believe others need to be aware of. On August 30, I contacted them about purchasing a CPAP machine and discussing my insurance coverage. The representative mentioned my plan had a high deductible but gave me inaccurate information about my in-network coverage, which led me to make a purchase based on incomplete and misleading information.

After later discovering that I did, in fact, have in-network coverage, contrary to what Easy Breathe had told me, I reached out to Keith on September 5 to request a refund. I initially contacted him by phone, followed by an email chain the same day. Shockingly, my emails were completely ignored, and it wasn't until I marked one as "urgent" that I even received any acknowledgment. Even then, despite customer service assuring me that my concerns would be addressed, I was met with silence.

To add insult to injury, the original charge was $399, but this amount was buried within nearly $100/month payments for 12 months, bringing the total cost to a staggering $1,400. This deceptive pricing, compounded by coercing me into a payment plan based on false information, is utterly unacceptable. If my in-network insurance had been correctly applied, my costs would have been reduced by 80%. It's clear to me that Easy Breathe prioritized squeezing more money out of me over being honest and maintaining integrity.

Furthermore, Easy Breathe's insistence on handling this issue exclusively through phone calls, rather than email, is highly suspicious. This seems like a deliberate attempt to avoid creating a written record, making it nearly impossible for me to track and resolve the issue. Meanwhile, the irony of receiving almost daily communications asking if I'd like to investigate my insurance with them—despite their blatant failure to disclose my coverage before—is not lost on me.

The product remains unopened, and I have yet to receive any written acknowledgment or resolution. This appalling lack of transparency and refusal to engage with my legitimate concerns has resulted in over $1,400 in unnecessary expenses.

I strongly advise against doing business with Easy Breathe. Their blatant disregard for transparency, their failure to provide crucial information, and their utter lack of customer care are unacceptable and should serve as a warning to others. I have also lodged a formal complaint with the BBB.

I paid 30 dollars for 1 day shipping because the velcro on my mask straps was wearing out. It's been 6 days and it's only just now getting to the "label created" stage! What's the point of spending all that money if it's still going to take forever for it to be delivered!

I order a new face mask and headgear. Paid and received an order number. The payment was taken out of my bank account, no receipt was ever sent to my email. 2 different representatives shuffled me back and forth insisting they had each emailed a receipt and I never received one. Easy breathe has yet to send an email stating the shipment and delivery date for my mask. I'm becoming concerned this is a scam and now I don't have the money to purchase a new mask from a legitimate supply place.

I tried three different masks before I just went back and ordered my old nasal mask. I had a full face cushion but no headgear or mask. I didn't get the mask but did get a cushion. I currently go thru chin straps about every 30 days, and unfortunately they don't work that well as they slip during your sleep. Overall, I was satisfied with the good service from Alexis. He was very patient with during the whole process, If I had one thing to add, it would be to add Medicare as a primary insurer.

Recently my Resmed Airsense 10 started making an awful noise that kept me awake. They told me to get it fixed would take 5 to 8 weeks. Without a CPAP machine for that long, I would be a mess. There only answer for me was to buy another $1100 CPAP machine to replace it while it's gone for 5 to 8 weeks. They will be fixing my machine and I will be renting another one from another company, because they couldn't find a resolution to my issue. Buyers be careful with this company, they sell something that you need for survival and they don't give a **** about your well-being. Once my machine is fixed, I will make certain they never get a dime from me on supplies or anything else ever again.

Waited a month and a half; they told me insurance wouldn't cover it without a prescription for a new one. Talked with Easybreath and my insurance rep on a conference call. Insurance company said it was covered. Three days later, EasyBreathe called back and said it wasn't covered. They are either incompetent or liars, or both.