CPAP.com

Package got lost in transit likely due to a wreck in the weather and their customer service is now all AI and automated. No matter what you type, they give you the same copypasted responses. I had to go through my credit card to get a refund because no matter what I asked or posted, it just kept saying 'Is there anything else I can help you with?' You pay for 5-7 business days shipping in reality it's 7-15 business days. Absolutely terrible people. Do not trust.

Just wanted to leave a note about cpap.com and their customer service. My order arrived on time and I was able to evaluate the products over the weekend. I called in today about some things I needed to return. Calling in about returns usually aren't fun for me. However, customer service rep. Brandy T. Made the experience effortless and highly positive. She quickly assessed my needs, put me at ease and directed me thru their easy return process. Definitely will be dealing with them in the future!

Needed to order a part that Medicaid refused to pay for, until 90 days past. Couldn't order it from my CPAP provider due to them being attached to the medicaid account. Found CPAP.com and hit up Live Chat, and Angie answered all my questions quickly and thoroughly. I was able to order the part I needed for cheaper than most outlets had it priced at on the normal price, let alone the price after promo code. The promo code allowed me to get the part to me in less than 24 hours from the other side of the country, and it was still very reasonable. Will be doing more future business.

CPAP.COM service reps are 2nd to none. Mary B was able to answer all of my questions and get the best mask ordered for me. As a new CPAP user I appreciate the time she took to listen and offer suggestions.

By mistake I bought the wrong part. Fixing this mistake was effortless thanks to cpap.com and Brandy T. Within the same day, when I realized I had made one, I called, was sent the correct part, and was instructed how to return the mistake. I wish everything in life was this easy. Thank you.

Very polite and professional service. Needed to give doctor's information to get a prescription for a mask and was treated politely and professionally. All the information needed was carefully reviewed and verified. Very pleased with how the conversation went and how my order was handled.

I'm having a hard time getting my Doctor's office to send in my prescription. Brandy was very helpful in telling me the status. Charlsie was also helpful in trying to call the office directly and ensuring they had the correct fax number. Both were professional and customer oriented.

I was ordering an AirMini for the first time and spoke with Brandy. She was very professional and answered all my questions and assisted me with an expedited delivery. The whole process was fast and simple. Great job.

My machine was sent to CPAP.COM for repair. CPAP.com sent the device to RESMED FOR repair. Cpap.com will not follow up with resmed, their response the device is being evaluated. The device was sent in December 2023 for repair. Resmed will not provide the patient any information. Only information will be shared with cpap.com. So I don't have any information pertaining to my device. Cpap.com has made notation to expedite the repair. 😂
I would not send your device to cpap.com for repair, it will take light years to repair. I have another vendor that I used in past and my device was returned in 2 weeks. I will never use CPAP.COM for any further repairs. It was sent to cpap.com for warranty.

I've always been able to find what we need on here, at decent prices and fast shipping! I had some issue with my prescription missing some information, but customer service was helpful and got us a solution immediately (Thanks, Darryl!)