I am so happy I found this beautiful company on Instagram! I have purchased from them many times and their quality is nothing short of amazing. Anything I've needed to ask has been promptly answered. Highly recommend! I've not gotten my family onto cleanse and co too!
Great company! Have made 4 purchase and have been extremely happy with them all. Communication is great via Instagram account and products have been great quality and beautiful. Postage has been on time and well packaged. Love their rewards program and all their 'special' buys too. It can sometimes be difficult to ascertain the real life size of products from the product photos but this is usual for crystals and the like offered by other companies too. I totally appreciate the provision of such close up photos to offer a detailed visual of the product. In any case, all you need to do is contact Cleanse & Co and they will gladly offer any additional information you require (ie size), which I have done in the past. Would 100% recommend and will definitely buy again
I just wanted to say a massive thank you to the Cleanse&Co team, especially Hayley. I had an issue with my order so I sent an email off and had prompt replies even though they are inundated with emails. Hayley is an amazing small business owner who went above and beyond with her customer service. The quality of the crystals are just devine and knowing im supporting and Aussie mum just makes buying from Cleanse&co so much easier. Thank you for being an exceptional business owner - and may your weekend and Christmas be truely blessed xxx
Ordered on the 27. 05. 22, still waiting on order. Didn't receive a update on order or shipping until I made contact 3 weeks after my purchase. Like described by other unhappy customers, i received the "we've put it at the front & will dispatch"
Still waiting, do yourself a favour & buy elsewhere to avoid disappointment & dissatisfaction
I have ordered a few times from cleanse and co and each time I'm blown away at how beautiful my package is. I especially love the idea of the mystery boxes I think they're great. I have messaged the company to tell them how happy I am with their products and always receive such a lovely response back - they really are a beautiful genuine company
Please stay away from this company.
They take twice as long to send your order than states on their website. The Courier company Sendle they use seems to be as dodgy as them.
After multiple emails and only getting one response after not receiving my order after two months. I chose to do a credit card reversal as I can't get A response or my order.
Love Cleanse & Co so much! All their products are amazing and of high quality! I've ordered from them a few times now and I'm always so impressed with how beautifully presented and packaged with care everything is. Highly recommend, thankyou Cleanse & Co! X
I love crystals and cleanse and co is my favourite place to get them from. They have amazing prices, good quality stunning crystals and all the pieces matched their description and size. I'm always checking their website and Instagram page to check out their new stock (guilty Haha)
I highly recommend cleanse and co if you're into crystals, candles and spirituality
Obviously under staffed and inadequately managed. Lucky if you get your order or the actual products you purchase. Over 2 weeks and order still unfulfilled and this is not the first time. Do not know why I went back. Am not expecting to get the correct items if I get them at all.
I am really not happy with the communication from this company, I ordered some crystals for a Christmas gift and it took 2 weeks for them to dispatch but I understand that was normal for this time of year but it was then not picked up for dispatch, and when my parcel arrived 3 days before Christmas there were 2 crystals missing from my order with a note that states those 2 crystals were unavailable at the time of dispatch. It had been 4 and a half weeks from the time I placed my order to when it arrived and they couldn't even email me to let me know those 2 crystals would not be in my parcel, I live out west and had no way to find a replacement gift. I have asked to a refund but no one is getting back to me about this. It's very frustrating. Especially when I am now down $200 with no crystals
Answer: It seems like a legitimate company, but this experience shows that they don't value their customers in a legal and ethical way. I would be happy to receive proof of them honoring their mistakes in this transaction and righting it. Mistakes happen. Pretending I don't exist any more, and am not satisfied with the product I paid for that was never shipped out to me, is not acceptable. I received the order confirmation, and they said we will send you the shipping confirmation. I'm going to go ahead and say this is definitely scam like behavior.
Answer: It may not be everyone else's experience, but I find Cleanse and Co crystals to be over overpriced and the quality of the crystals is average at best. Don't be fooled by their marketing and pretty instagram feed. I would recommend buying a crystal which shows a photo of the exact item you're buying. There are plenty of great crystal sellers on Etsy and their reviews accurately reflect the quality of their service. I have been disappointed many times by Cleanse and Co crystals which have been "picked intuitively" for me.
Answer: I get a reply back in minutes through email or instagram, all the girls are lovely and very easy to talk to and are more than happy to help with any problems and queries you may have! Hayley is an absolute gem & you are treated like family. Just be kind back in how you communicate to small businesses, we are all human & every person deserves that decency!
Cleanse & Co. has a rating of 4.1 stars from 87 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cleanse & Co. most frequently mention customer service, high quality and online store. Cleanse & Co. ranks 6th among Jewelry Making sites.
Hi Evon,
I am sorry to hear that you have not had a positive experience.
If you can please email us at hello@cleanseandco.com.au we will be able to get back to you and help you resolve this issue. I have not received any email from you which is why you have not had a reply. Xxx