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Pennsylvania
1 review
0 helpful votes
Follow MICKY M.
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BEWARE OF SCAMMERS
January 26, 2025

Sending money to this fake website is not advised. They will take 25% of the money left in your wallet when they have earned your trust. In an effort to conserve money, you can feel compelled to transfer bigger sums, only to end up in debt. Within a few days of my reporting the problem to S I M O N C H * C O M, they helped me recover my capital and get my gains back. If you are experiencing the similar difficulty, get in touch with them for assistance.

Date of experience: September 9, 2024
California
3 reviews
34 helpful votes
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Punishes Expats
June 24, 2024

Expats and Military! DO NOT USE Citibank US! I was recently scammed by someone who got into my account and wrote bad checks. Citibank decided to close the account. They told me I could open a new account. I'm an American who works out of country as an international teacher. They refused to open a new account even through they told me in the security department that they would work with me. The new accounts department told me it was because I'm American who don't work in our country they would never open an new account for me. I would have to make a special trip to the United States in order to open a new account. Expats and Military beware Citibank is blaming you for your service! Avoid them like the plague! They will steal your money and blame you for anyone who gets into your account that scams you.

Date of experience: June 24, 2024
Colorado
106 reviews
66 helpful votes
Follow Ken S.
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I Have Their Credit Card...
November 9, 2021

... two, actually. Because 2% cash back, unlimited, on all purchases, with no categories to keep track of and no real hoops to jump through, is as good a deal as you will find anywhere. The only thing I would ding them on is that they haven't always taken my side in disputes with merchants. I VERY rarely have a dispute with a merchant, but when I do, it's legit, and I expect my credit card company to at lest be neutral and side with who's right.

Date of experience: November 8, 2021
Texas
10 reviews
10 helpful votes
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Taking My Business Elsewhere.
July 20, 2024
Updated review

I had two legit fraud claims with evidence, but Citi ruled against me. Fine, I'm taking my business elsewhere as I found another card that offered 2% cashback. ADIOS.

Date of experience: July 20, 2024

No Fraud Protection.
April 23, 2023
Previous review

They don't protect you from fraud while using Citi Double Cash Card. I had 2 legitimate fraud claims and backed them with plenty of evidence, but they sided with the fraudsters. What a joke. I will be taking my business elsewhere.

Date of experience: April 23, 2023
Florida
3 reviews
3 helpful votes
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The fraud department at Citi is impossible to work with. Their questions trying to identify the cardholder goes way above normal. A sample identification question may be, what are the last four digits of your grandfathers second wife's SS number. Sounds like a joke buts it's not.

Date of experience: January 15, 2023
Ohio
17 reviews
5 helpful votes
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Honest Bank
March 26, 2022

I love Citi bank. I've had a credit card with them for 16 years. They are so honest. They don't raise rates drastically. If you ever need something, there customer service is fantastic. I highly recommend them. I can't say enough good about them.

Date of experience: March 25, 2022
Texas
3 reviews
1 helpful vote
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Do not trust Citi bank with your funds. I opened a business bank account with Citi. I have several bank accounts with multiple banks and this was the worst banking relationship I have had. My business is an international company which causes me to travel around the U.S. and internationally throughout the year. Citi never had bank locations, nor ATMs, in any of the major cities I traveled except my home city. Citi also allowed companies to draft money from my account without my consent. When I informed citi of the unauthorized drafts, they continued to allow companies to draft money from my account, and never reimbursed me for the unauthorized drafts. Citi customer service is horrible, and they do not truly care about their customers. Do not trust this company with your money.

Date of experience: December 30, 2021
Maryland
3 reviews
35 helpful votes
Follow Karen W.
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I discovered over a $3000. 00 fraudulent purchase on my card. I notified Citi of the fraud and disputed it. Citi claimed to have sent a "letter" to me asking for more information. Within 7 days from the date of the supposed letter they claim to have sent, they denied my claim stating that I did not respond to them within the 7 days allowed. They never attempted to contact me via phone, email or text and the "letter" they claim to have mailed was never received. I consider this almost criminal on their part. Zero fraud protection for their customers!

Date of experience: December 26, 2018
Indiana
2 reviews
7 helpful votes
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Citi bank is great!
February 26, 2020

I loved Citi bank when I had them! I'd def recommend Citi, and use them again myself. It's been a few years but I always enjoyed their great customer service, and wonderful banking. And their cards are cool too!

Date of experience: February 25, 2020
Arizona
34 reviews
30 helpful votes
Follow Gerry D.
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If you have a Costco Visa and also have VPN on your computer, you will have trouble logging in. You will keep getting the message that your login name or password are incorrect. This is due to your VPN. Citi Bank does not care about your security. They will not let you login with VPN. So, you have to disable your VPN to login to your Costco Visa account with Citi Bank. I have called to complain about this but obviously they don't care. I am getting ready to get rid of my Costco Card because of this. These days you need all the protection you can get on the internet. One of the best ways to do this is to use a VPN service. You can try calling Citi Bank and complain about this. The best action to take in this case is get rid of the card. Security is number one when it comes to money.

Date of experience: February 22, 2023

Overview

Citi has a rating of 1.5 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Citi most frequently mention and customer service. Citi ranks 186th among Banking sites.

service
11
value
11
shipping
1
returns
2
quality
11