I signed up for the trial to look up a childhood neighbor of mine, who has since passed away. CheckThem was the only site who had reports on this person. I pulled a basic report, which showed the person's birth date and several arrest records that the family has hidden from the state's public case search. The report didn't reveal the death or a date, which is fine because there were no online obituaries or announcements of death. I was worried about cancelling, but had no problems when I emailed the support contact.
Ordered a $2.95 background check and then a $4.95 background check, trying to find a person's prison record. Received an empty report with no data. Next thing I know, my credit card is being billed for $44.85 per month for some scam promotion I never ordered or knew about. When I called they said I failed to cancel the "promotion" within five days. How do you cancel something you didn't know you "had" and never ordered?
How can a company such as this be allowed to operate this way? Total scam and rip off.
Of course the credit card company says to "rectify" the situation with the "merchant."
Now these thieves have my credit card number. STAY AWAY!
$35 down the drain. This is 100% con company. They mislead people. You think you are paying 3 dollars (which is what their false ads and pop up windows say) but they charge you $35 right away. The report was very general and vague. CheckThem is not a reputable and legit site. It's a plain rip off. I regret signing up for this bull crap.
I used a $2.99 special offer for a background check on an employee. Report was worthless and they started charging my card for $ 35 per month. I called and advised them of that and they said they would cancel. Never happened! So far, 5 charges for total $175. I cancelled card and now in dispute with these crook! DON'T DO IT
I signed up for the $3.00 charge after a few days I noticed another charge and contacted customer support. I asked for a refund as I only had the service for 1 day and it wasn't clearly stated that it would cost more money. They completely refused to refund my money. There customer service is terrible and there actually searches give you almost zero information. Don't use this company. Save your time and money.
Hi Adriana. I see your account was billed on the 6th day and was not canceled before that date. I'm happy to offer you a refund in good faith since it seems like you canceled one day after your trial ended. Please contact us.
Out of date info, plus impossible to cancel! Worst thing I ever did. Don't even think about using them. They tell me they can't cancel the service that i have to go to paypal. Paypal says they can; t do it. Reporting as fraud to my credit card.
Don't use these guys they area A SCAM. And customer service is completely beyond rude and unprofessional. Guy probably working out his own home or basement. Because talks anyway he wants to and cusses at his customers what kind of customer service is that?
Hello. I'm really sorry this happened. We purposely hire USA customer service agents because we strive to give you 5-star support on every single phone call. I would like to listen to the recorded call so we can better our service. If I can help you with anything else please let me know. I could not find an account under your name, so please email us so I can look into this for you: support@checkthem.com. Thanks!
Paid $44.85 for a phone number for my elderly fathers aunt. They said it was $2.99 trial but when you cancel you get charged $44.85. No refund. Rude customer service.
Save yourself the lesson of paying for a stupid phone number.
Hi Sara. That is expensive for a phone number, and we've since adjusted our plans for cheaper pricing (a lot cheaper). Please contact us and I'd be happy to issue a refund.
Do not use! This is a complete scam--You think you are paying $2.99 for a report and before you know it, they are charging you $35/month. No report downloaded--completely useless. Rip-off, scam, fraud.
Called to cancel and says "non-working number". After disputing charge, have to cancel card.
DO NOT USE.
My card was fraudulently used for this service i have tried to call numerous times and have sent email. Phone says no agents avalible and hangs up. No response on email. 104.00 was charged on my card. 34.52 x3 im filling a police report against this bussiness.
Overview
CheckThem has a rating of 2.2 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CheckThem most frequently mention customer service, day trial and credit card. CheckThem ranks 10th among Background Check sites.
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- San Diego, California, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jack. I could not find an account associated with your name. Nonetheless, I still want to respond to your review. Our reports are comprehensive, we provide a lot of information in them and more information that you would find from court records and public records. We combine key data points, criminal records, liens/judgments, assets, and much more. The only time you won't find information is if we didn't find the information. For example, if someone has no criminal record you will not see a criminal record for them (or maybe we couldn't access it from a particular courthouse). Also, we offer a discounted introductory period for $2.99 which allows you to access unlimited information for 5 days. After that, the account turns into a full paying membership. This is all indicated during the signup process. Please contact us so we can look at your account and issue a refund if possible! Thank you