Overview
Infotracer has a rating of 3 stars from 28,423 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Infotracer most frequently mention premium report, owner information and license plate. Infotracer ranks 2nd among Background Check sites.
I gained a huge amount of knowledge according to the app and it's extremely informative, also incredibly helpful for what I was in search of!I would definitely use again and highly recommended this app! Very resourceful!
So I am thinking I will get a report that has maintenance records, accident reports, etc., as well as owner. All I got was a bunch of blank entries. Completely worthless, but I had to pay $2.95 to find this out.
Hello Gary,
I’m sorry you did not find the information you were looking for. Please know that maintenance record is not part of our service.
Nonetheless, I forwarded a request for the vehicle's accident report to one of our research specialists, who will look into this for you. You will receive an update today.
As for the vehicle's owner information, I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gave me all the information needed and was able to NOT waste my money on the car. However, they are a little sketchy with the subscription. Pay 2 for report and be hit with a 24 dollar charge 2 days later
Hello Chris,
Thank you for your feedback. We're glad the information was helpful in making an informed decision about the car purchase. However, I apologize for any confusion or inconvenience caused by the subscription charges.
After reviewing your account thoroughly, we found that no cancellation request was made before the end of your trial subscription, which is why the monthly fee was automatically charged.
On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
I have canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until February 24,2025. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This app doesn't give you any relevant info. It says free to start, but you actually have to pay. And then the report is so bad, you have to pay an additional $10 for more useless information. Do not buy.
Hello Jackson,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Please note that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was receiving negative actions from somebody that was trying to scam me well they did scam me for some money, scaring me from the Internet. They started stalking me at my home. I took pictures of their license plate and the send him a picture and showing them I had your address by taking a picture of their license plate. They stop stalking me.
Hi David,
Thank you for sharing your experience with us. I’m truly sorry you’ve been dealing with that situation. It must have been incredibly frightening to feel threatened both online and in person. I’m relieved to hear that the situation has stopped, but I can only imagine how difficult it must have been for you during that time.
We take security and safety very seriously, and we want to encourage you to continue taking any necessary precautions when online. If you ever feel unsafe or in need of further support, please don’t hesitate to reach out to local authorities or seek legal advice.
Please let us know if there’s anything else we can assist with. We're here to help. Wishing you safety and peace of mind.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was led to believe that I would be able to see owner information, then after I paid for the first report it inferred that the owner information was in the second more expensive report. But even after I paid for that there was not any owner information.
Hello Luke,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Maggie was awesome to speak with. She was understanding and a good listener. She helped me through the process and said she would do anything she could to assist me. It's people like her that will make me come back. And the information is well laid out. Kudos!
Hello Tim,
Thank you so much for your wonderful feedback! We're thrilled Maggie provided such an excellent experience for you. We really appreciate you taking the time to share your experience with us, and we agree—Maggie is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I expected to get a report for $2.95. You presented like a record was found before payment info entered and ten I enter payment info and then no
Record could be found.
Hi Leslie,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
If you could provide more details about what you were expecting, we would be happy to assist you further and see how we can address your concerns. Feel free to call or email us at askinfotracer@ask.infotracer.com. We’re here to help.
Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was a waste of my money and How did you get the person I searched contact off my phone there's noway anyone knows that nickname it's only in my phone I believe this is something of a concern and will be pushing to have this looked into
Hello Tosha,
I'm sorry our service did not meet your data needs. We value your privacy, and we do not have access to your personal contacts.
Additionally, we do not notify anyone of any search you conduct within our member's area. The only way someone will know what you are researching is if you give them direct access to your account.
I can see that you were trying to find information on an email address. We sincerely apologize, but we were unable to find any additional information on your request within our database.
This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't know how I'm getting two people from one phone number. With the one I'm looking for having no infirmation. But the other one having some? And why is there another phone number when I'm looking for a completely different one?
Hello David,
Thank you for your review. I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- Boston, MA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richelle,
Thank you so much for your wonderful feedback! We’re glad that the app has been informative and helpful in providing the knowledge you were looking for. It means a lot to us that you found it resourceful and that it met your needs.
We truly appreciate your recommendation and your support. If you ever have any questions or need further assistance, don’t hesitate to reach out. We’re always here to help!
Looking forward to continuing to serve you. Thanks again!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315