Buyback Boss

How would you rate Buyback Boss?
grey star
grey star
grey star
grey star
grey star
District of Columbia
1 review
1 helpful vote
Follow Trevor D.
Unfollow Trevor D.
Send Message
Share Review
Report Review

Waste of time
February 3, 2025

Their site says you will have payment in 5 to 7 business days. After 9 business days I asked them what was going on because I didn't see payment and didn't hear anything. They replied by asking me what color my phone was, so that tells me they didn't even know where it was for sure. I verified the color and then they sent me an offer which was 1/3 of the original offered price. They told me the battery wouldn't charge 80% or more. This phone was used every day up until sent out to them, so I think I would have noticed the battery not charging to 100%. I told them to send it back and I have a feeling it isn't even going to be my phone if they couldn't get it to charge past 80%. I recommend trying another site.

Date of experience: February 3, 2025
North Carolina
1 review
0 helpful votes
Follow Mike L.
Unfollow Mike L.
Send Message
Share Review
Report Review

Honored return policy
February 5, 2025

They found a problem with my device that I wasn't aware of, and this made the original online quote go down to a point where it no longer made sense to me to sell the device. Buyback Boss honored their policy and sent the device back at no charge.

Date of experience: February 5, 2025
Mississippi
1 review
0 helpful votes
Follow Kimberly H.
Unfollow Kimberly H.
Send Message
Share Review
Report Review

Do NOT send them your phone they will absolutely totally ruin your device. I sent a mint condition phone and was offered $137 for my phone for a SamsungNote 20. I'm a registered nurse and I document everything so of course I took pictures before I shipped my phone to them. My phone was completely Immaculate and kept in the case since the beginning of its life. When I asked about my buyback I was informed that there was a large crack or scratch on the back of my phone and that there was a burned LCD image. None of this is true I will be obtaining legal counsel because this company is nothing but a scandal. You can see from the pictures that I clearly took of my phone before I shipped it back to them that the back was in mint condition the scratch that is on the back is made by a knife made by a person not something that I shipped to them. Do not ship your phone to them find another company that is reputable or sell it to some individual because this company is nothing but a complete and total bogus scandal. FRAUDULENT COMPANY. They offered $35 for my phone AND ruined it!

+9
Date of experience: January 13, 2025
Pennsylvania
5 reviews
2 helpful votes
Follow Vanessa R.
Unfollow Vanessa R.
Send Message
Share Review
Report Review

Not off to a good start..
November 21, 2024

The buyback process could have been easier if the techs were a little more professional and fully tested my phone which they didn't do until I complained about it. They tried to low ball me and tell me how my phone wasn't unlocked. I obviously knew the phone would be tested so why would I lie about that? Then I'm hit with a "oh you were right it's unlocked" really people?🙄

Date of experience: November 21, 2024
New Jersey
1 review
5 helpful votes
Follow Alex L.
Unfollow Alex L.
Send Message
Share Review
Report Review

I sold them a total of 4 phones, in two separate orders, 2 each. The first order they tried to talk me down $210 less and said the flawless iPhone 14 pro I sent in had dents and scratches and it definitely did not. They sent me photos and it looked like dust on the phone. I was unhappy so they gave me $190 of it back. Now the other two I sent they are telling me the conditions are not the way I described and offered the next tier down for each device, even though listed on their website the prices for those tiers were much higher. I do not suggest this company they hope you will just take less.

Date of experience: October 25, 2024
Florida
1 review
0 helpful votes
Follow Warren H.
Unfollow Warren H.
Send Message
Share Review
Report Review

Treated very well
November 5, 2024

I was treated fairly and honestly. I appreciate that. I was shocked at the initial notification that my device had some issues, and asked them to please personally review for accuracy. They came back and said that all was good and gave me the payment I desired. I am glad that they are honest and pay what they say (which is higher than the rest, by the way). I have used them before and will continue to do so. I have also used other services that helped me to declutter my top drawer and they are never to be used again by me because they lie cheat and steal. Its BUYBACKBOSS from now on for me

Date of experience: November 5, 2024
Jack W. Buyback Boss Rep
4 months ago

Hi Warren H.,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Virginia
1 review
0 helpful votes
Follow Christian A.
Unfollow Christian A.
Send Message
Share Review
Report Review

Excellent!
October 9, 2024

Casey was so responsive every time I wrote an email. As soon as package arrived within a few days I got my full quoted money without questions. They even were nice enough to extend it a few days when I asked with time. Thank you!

Date of experience: October 9, 2024
Jack W. Buyback Boss Rep
4 months ago

Hi Christian A.,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Virginia
1 review
0 helpful votes
Follow Daquan W.
Unfollow Daquan W.
Send Message
Share Review
Report Review

Apple Watch
December 1, 2024

There Are A Good Company Buy Backs Always Nice People And Then Respond Really Good By Email 👍👍👍👍👍👍👍👍👍

Date of experience: December 1, 2024
Jack W. Buyback Boss Rep
3 months ago

Hi Daquan,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Missouri
1 review
0 helpful votes
Follow JA H.
Unfollow JA H.
Send Message
Share Review
Report Review

It's so easy
November 26, 2024

Everything was easy and true to information given at when signed up.

Date of experience: November 26, 2024
Jack W. Buyback Boss Rep
3 months ago

Hi Ja,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Washington
1 review
0 helpful votes
Follow Jay B.
Unfollow Jay B.
Send Message
Share Review
Report Review

Trade-in
October 11, 2024

I have had good experiences trading in phones and tablets, everything goes smoothly and quickly. You can't ask for anymore than that and I will use then in the future if I have something to trade in.

Date of experience: October 11, 2024
Jack W. Buyback Boss Rep
4 months ago

Hi Jay B.,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Overview

Buyback Boss has a rating of 2.9 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Buyback Boss most frequently mention and mint condition. Buyback Boss ranks 9th among Sell Cell Phone sites.

service
37
value
34
shipping
32
returns
23
quality
26
This company does not typically respond to reviews