Ordered 2 dog beds with a $50 off coupon, they cancelled my order, didn't offer an alternative and wouldn't honor my coupon on a substitute item. Toll free number to reps working out of their homes have no manager or supervisor to connect to and do not offer any solutions. My emails are being ignored also. Facebook is loaded with similar complaints. No wonder they are doing poorly. I will never ever purchase from this website/store again.
Special trip to buy a record player on sale tag 60% off when I went to pay for it ended up being double a retail price less 60% off which was $60 more retail stores sell for and not the price tag on the floor and the manager was rude don't be misguided by they're going out of business sale
I ordered a wool pea coat from the web site and it was so inexpensive that I was wary. I also got free shipping and it came faster than expected. Well, I love the coat and now wish I had gotten one in each of the other colors while that special was running. Very satisfied shopper here!
After reading some of the negative reviews, I was hesitant to order from bonton.com. However, I read a review from a satisfied customer and decided to take my chances. The product I ordered was significantly less expensive than any other store, and I received it a week later without experiencing any problems. I can't address customer service issues, as I had no need to contact that department.
After ordering Christmas gift a watch for my brother. They sent a cancellation notice after 4 days. Looks like this guys are not a professional online sellers. They don't care about customers. I try try calling the customer care they are not even responding to my call. No more buying anything again in bonton.
I found the personnel at the Stroudsburg Mall- Stroud Mall very helpful. I purchased an item from Clinique and when my foundation was not the exact one that I had, Jackie made a special effort to help me pick out a shade to my liking.Her co-workers also very pleasant and friendly to the customers around me. They even assisted others in finding the correct department for an item they were looking for.
I ordered a top and when it arrived it was nothing like described. I then attempted to return it, but the email address where you are supposed to send return inquires just sent everything back 'undeliverable', I then called and left multiple messages. Finally, someone called my back at 8pm on a Friday, but did not leave a way to contact them back, so I left another message and sent two emails to the general 'contact us' address. I have been getting the run around for over two weeks and still nothing about how to actually return the item. Today, I received an email stating that my item was final sale... there was nothing stating that when I purchased it. This is ridiculous and horrible customer service.
I bought 12 wax melts, all came in discolored and melted. Also bought 3 woodwick candles 2 of them broken glass when they arrived. Bonton charges 8.95 for shipping regardless of why you are returning.
Buyer beware: I placed an order for a king size down comforter, and was sent a microfiber twin comforter that retails for $10 in the packaging of a down comforter. Upon receiving it, I contacted their customer service and they insisted I send it back so they could exchange it for the right comforter. I did so but when they received the inferior comforter back, they said they would instead refund me and asked me to buy the down comforter again at a higher price.
I would have never sent the comforter back had they sent me the correct one, but now they want me to repurchase at a higher price for their mistake?!
I have never heard of such terrible customer service in all of my life.
If you do purchase from them- be prepared to get the wrong item, possibly even packaged in the right retail packaging. And if you do return it- be prepared to jump through hoops and fork out more money, all in an attempt to possibly get the correct item.
I went to the store and exchanged a comforter for a larger size. I was told that it wasn't available in the store but that it was online, so I paid the difference for the larger size and was to have it shipped directly to my home. However it never came and when I called asked where it was they said it was out of stock and yet I never received my money back. Will never buy from them again.
Overview
Bon Ton has a rating of 1.9 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bon Ton most frequently mention customer service and credit card. Bon Ton ranks 61st among Department Store sites.
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- York, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members