Nordstroom

I placed an order online for a gift set on sale. Received an email the next day that my order was cancelled because the item was out of stock. Checked the web site the next day and they had the item in stock at full price.

I am shopping at Nordstrom for years. Yes they do cancel items every now and then. But were good at refunds. But I had a recent bad experience. They hv some new sellers in place, who lie about refunds and claim customer damaged their product. Peachaus - SoldThrough refused to refund my money, when I had right away packed the product and sent back. So now I didn't have product or money.
Next I contacted Nordstrom for days. Talked to 5 different agents. Each gave me different whtabout sob story. One even said they will override and put a request for refund, but next day on my app it said otherwise.
So basically not only they shove on customers bad suppliers but then ask customers to deal with them. On top their customer service agents don't follow through. They don't send you record of chat on email, or issue case number. I am not even sure the agents do wht they promise they will do. The first one said they will file an escalation. But shouldn't you get an email that confirms that. When I heard from no one for 2 days I had to followup and explain everything Again. In contrast Amazon issues you refund rightaway, even if it was to be issued by the vendor. Amazon doesnot want to loose customers. I am deleting Nordstrom app. Never again will be disrespected by staff of this company. Very illtrained and supplier-focused company. Hope they enjoy their new vendors while losing goodwill and loyalty of customers.

Terrible experience! Purchased a very nice perfume for the wife and it included a free gift due to the cost of the item. I received the box completely sealed and in good condition. Upon opening the package it only included the free gift but not the perfume. I reached out to make them aware of the incident. They claim all the items were shipped and would not provide a refund or re-shipping. I was not interested on a refund but now I find myself without the item and $300+ out of pocket. DO NOT ORDER ANYTHING ON LINE. I highly recommend going to the store if you can't find the item somewhere else.

I went into the women's dept. to look for a dress. I was in there for 25 minutes and not one sales person asked if I needed help. I saw 5 sales people while I was in that dept. looking around and only 1 was helping someone. The others were either walking around or chatting with each other. It was like a ghost town. I will not shop in the women's dept. again. This was in Kenwood Towne Center, in Cincinnati.

Nordstrom dropped the ball with my recent order. Despite promises of fast delivery, my package took weeks to arrive, and when it did, the contents were damaged beyond repair. Customer service was unresponsive and unapologetic, leaving me feeling frustrated and ignored. Nordstrom needs to step up its delivery game if it wants to retain loyal customers.

Nordstrom is using a unreliable 1 star delivery service - T Force - that never delivered my package. They marked it as delivered at a locker at exactly 8:36 PM, but never delivered it. My building has cameras that were able to show no delivery service entered the locker room around that time. And they marked as delivered. An outrageous lie. Lost about 2 hours between chats, calls and my building office trying to figure out where the package was. Nowhere. Still in T force truck for all I know. Nordstrom should not work with such an unreliable service. It is a shame.

I got a Tory Burch bag from Nordstrom. I used it only for four months and it got all ripped in rain. It got all discolored the $600 bag looks like fake. I have people commenting on my bag saying that I got fake bag they should not be selling stuff to people And ripping them off. It's not fair because some people they save their money to buy a good bag and this is what they get. It's a shame. I tried contacting Tory Burch. I tried exchanging in Nordstrom and at the end I'm disappointed and writing the review it pinches me because I saved all that money for so long and now I can't even use my bag.

Bought a Le Creuset at black friday sale, they cancelled my order several days later, saying they ran out of the item. Of course, the item is still available, at twice the price today.
Shady practice. Wouldn't do right by me even when I communicated with their customer service.
Taking my business elsewhere.

This is not the first time I have been notified that an item I ordered is not available. Whoever is in charge of this is not doing their job. The products are nice - when they have them but the overall experience of working with this company is not worth the aggravation. The same things can be found elsewhere along with the customer service you deserve with these prices. It seems they have not been able to bounce back since the shutdown. Sad

As I discussed with a Nordstrom representative, she assured me that a refund would be issued. However, about 30 minutes later, I received an email stating that they could not process the refund. I did not receive the package that was marked as delivered. It was shown as delivered to the building but not to my apartment door. This is a large building, and the office has confirmed that I did not receive my package.

I am confident that a large store like Nordstrom knows how to handle situations involving lost packages. Despite this, I took extra steps to locate my package because it contained my wedding ring, which has caused me significant anxiety and stress. I have sent an email explaining that I have not received my package, and in response, I received a rude reply indicating they are entirely irresponsible for resolving their negligence. I did not expect this from a company as reputable as Nordstrom. They should deliver valuable items with signature capture, which costs only $8 for the sender.

I feel so bad and confused, as if I bought items from a pawn shop, not Nordstrom! It seems they just use people to get wealthier. I will not give up. I will escalate this issue to the company CEO, media, court, and any other necessary channels. I did not receive my package, and I already paid for it. This is ridiculous.