Kmart used to be my go-to store but recently their service has been terrible. I ordered an air fryer online and it took forever to ship. When it finally arrived, it was damaged. I'm not sure I'll be shopping here again soon.
The staffs are very rude there. I went shopping for a specific product yesterday and asked the staff where it is. It was simply a question "Are you a staff member of Kmart?" and they didn't even bother to answer vocally and just pointed at the logo on their shirt. I'm offended, as if they are saying Are you blind? Can't you see the logo on my shirt or something? As well as the second staff, not friendly at all. No smiling, just frowning. When I politely asked them if they sell any bags here, they just replied "No" rudely and walked away. Do you call this service? I'd give it a zero
I tried to order a diaper bag and after calling the verification number my order was cancelled because I could not verify what county I live in in a different state when I was 8 years old completely ridiculous. If I verify my card that's all that should matter. I was also on hold for 20 mins just to be told there was nothing I could do other then reorder it. Never using Kmart again.
My friend and I were testing out skateboards that we were about to buy. Lady that works here yelled at us so we didn't buy them. Not coming here for my things. My friend also had bought one from here, she will now be returning it as soon as possible. I loved Kmart but now this upset me and put me in a very bad mood. Bad service today.
Besides the prices being ridiculous compared to other store prices of exact merch... For Christmas we received and bought gift cards which come to find out you can not use to purchase game console cards or other cards to that effect. Which is just absolutely ridiculous. They will except returns with no receipt. Do exchange with what could be stolen items in the first place. Everywhere excepts credit cards where payments can be disputed. Why on earth can I not pay 20 in cash on a gift card and not be able to purchase and xbox game pass? I don't understand please explain
I ordered a pair of boots for my son for Christmas, I got the confirmation email and they charged me for them, the next day I get an email saying they're not in stock and my order cancelled, but will take 5-7 days to get my money back... a company should never charge a customer for an order until the item is verified atleast, better yet until it ships. I wont be doing business with them again, because its gonna be way closer to christmas before my money comes and I'll have to hurry to find him something else.
I ordered two shirts from Kmart. I needed to return them. I received my money back for one and not the other. I sent them several emails and have not heard anything back! I will never order from them again
Kmart is straight up my favourite place to shop at. They have almost everything - clothes, shoes, homeware, kitchen appliances, toys, etc. Their pricing is great too, most things are under $20. I generally find that their products also have great quality - if not, returns are free if the product is faulty. All you have to do is take it in-store with proof of purchase! Everything in Kmart is sooooo aesthetic, and I always end up buying more things that I orginially intended to :)
I received my order today and it was incorrect I order jewelry box the one I got is cheaper version not even the same character that I order I've been trying to return my order and on your website it keeps telling me try desktop or try back later
Called customer service line its a joke
Can't reach anyone to help. So as this point DNT want exchange just want my money back. I recommend people do their Christmas shopping somewhere else
I was so impressed with the service I got that I felt compelled to write a review. I really liked this SITE, Highly recommend this KMART! They deliver the products on time and exactly what i want. My experience was good with them.
Overview
Kmart has a rating of 3 stars from 517 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kmart most frequently mention good prices and many times. Kmart ranks 4th among Department Store sites.
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- Hoffman Estates, IL
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- Suspicious reviews are flagged by our algorithms, moderators, and community members