BILL

bill.com is running a scam with FastPay that when you pay an extra fee, it will disburse funds on arrival date, however, funds do not arrive until next day or worse employees have to wait for their FastPay to arrive the following Monday. Fast Pay is a total SCAM.

This has to be one of the most frustrating and time wasting experiences of my 25+ years in business.

Not only is their customer service nonexistent, what little customer service you get is aggressively incompetent.

After sending them more documentation, photographs, bank statements, "selfies holding my passport, and an incalculable amount of hours wasted, not only do they refuse to give me my money and process my invoices…

With zero explanation as to why, they refuse to allow me to receive payments from my clients here.

This criminal organization should be investigated. After everything I sent them, I am highly worried about identity theft, and financial fraud.

Avoid this company at all costs! And do not send them all of your personal, business, tax and financial information.

I had to sign up for Bill.com to begin accepting payments from my employer. I went through all of the necessary requirements and verification (which were so absurd to begin with that I legitimately questioned their legitimacy). I had to provide an image of my passport, my ID, a selfie with my passport, and my most recent bank statement.

I did so, and had to retake my perfectly clear images.

I did that too.

Sent that to them and after an entire TWO WEEKS finally got verified. However, I am now on my THIRD WEEK of trying to get verified because a day after I was verified, they closed my account telling me I WASN'T verified.

So... I took the photos again, because they said that they were blurry (they were not, obviously, they had already verified me), I sent them in, expecting to be verified (again).

I was not.

So here I am, on my third week of trying to be verified with some of the worst customer service (bordering on scam-like) I have EVER experienced with a company, I am a week from not being able to get paid, and they aren't even responding to my emails now.

Emails that I would rather not have to send, but have to because they are NOW requiring me to have a piece of mail with my name on it and it absolutely HAS to be either a lease or utility bill (I have neither of those at my address because I live with my mother).

Still waiting, and time is running short. If I don't get paid next weekend it falls on Bill.com. DO NOT trust them, DO NOT choose them.

UPDATE: I am currently in my fourth week of waiting to have my account shutdown appeal reviewed, no contact since I submitted my appeal.

My employer has agreed to pay me in another way (ACH) and it took just a few hours to get it all done. Bill.com required SO MANY VERIFICATION DOCUMENTS that it was MORE than I have EVER had to submit for ANYTHING, even my US Passport was easier to get than getting paid through Bill.com, that is INSANE.

Good riddance.

Looks like they are trending $3B annualized sales yet still losing money it appears, but much better, hence the big jump in stock price.

I initially reviewed it for my small business and declined to use. Now a customer used it, not knowing it, and it resulted in massive delays.

Customer service is horrible, repeating a caned response. Customers can use it to avoid the ACh/wire costs and save, but at what cost to the vendor.

Very questionable FCIC insurance, claim the funds are held under a FDIC bank, but really...

They use the float to profit on, (most cases) paying you in 2-4 days vs immediate ACH. But after two transactions you are eligible for quick pay for 1% of the fee. So suddenly they can do the instant ACH but only if you pay for it. Dont think my customer will be happy when I charge back the payment fee in increased prices.

Run from it if you can.

STAY AWAY! I signed up for Bill.com, I run a small to medium sized business and thought it would be perfect. I couldn't have been so wrong! Bill.com will let you pay a few vendors but then they put your account on HOLD to do a verification. AFTER OVER A WEEK OF NOT BEING ABLE TO SEND ONE PAYMENT OUT, SENT THE DOCUMENTS TO THEM OVER 6X, OPENED SEVERAL CASES, PROMISES THAT IT WOULD BE FIXED, I'M STILL WAITING FOR THEM TO RELEASE MY ACCOUNT SO I CAN PAY MY FIRST OF THE MONTH RENT PAYMENTS. THEY HAVE LITERALLY BROUGHT MY BUSINESS TO A HALT. HORRIBLE AND FRUSTRATING EXPERIENCE. CUSTOMER SERVICE IS OF NO HELP WHATSOEVER.

I am extremely disappointed with Bill.com's service. The process of verifying my account has been unnecessarily complex, frustrating, and riddled with delays. Despite submitting multiple identification documents (including my driver's license, utility bill, and bank statement), they insisted on a selfie holding my ID—something I've never encountered even when opening bank accounts.

This experience was reminiscent of dealing with a crypto scam company rather than a legitimate financial service provider. The delays in receiving my payment, the constant requests for more documentation, and the lack of transparency in their verification process left me with serious concerns about their credibility. Even after all my submissions, I was told that further delays would occur, taking several more business days.

I've worked with major financial institutions, and they handle similar processes in a fraction of the time. Bill.com's overly complex verification requirements and poor communication have severely impacted my trust in their service. Once I receive my payment, I will be canceling my account and ensuring my data is securely removed from their systems.

I would not recommend Bill.com to anyone who values efficient, straightforward, and transparent financial service

This is a third party payment company that skims off the top and requests personal private information and will not budge. This company is shady and fraudulent. Dont trust them with your bank account information.

Don't waste your time! Deceiving, no live person!
They have one single person live to redirect you to iRobot that doesn't answer to give you a call back. Horrendous! If you see a review with over 2 stars that's a fake review!

I accidentally signed up for the wrong account. Their website is not user friendly and I struggled with deleting it. I called customer service several times requesting to be reimbursed for the $79 that they continued deducting from my bank account. They finally reimbursed me for ONE month=disgusting as they can see that account was NEVER used! I will also let the company know that uses them to pay their employees that they are horrible!

Allowed a setup of a fraudulent account for my companies name and then allowed transactions to continue even after contracting bill.com which is extremely difficult. Banks have a legal and ethical responsibility to refund scammed money to their customers but bill.com has zero customer service does not take fraud seriously. I also have customers that use bill.com (why I don't know) and when they send an email they state a delivery date of a check which is usually 6 to 10 days after the date stated in the email. They are using a float scheme to gain more interest income on customers money. Stay away from this fraudulent company.