Home.smartpaylease

They took my down payment for a new phone, but I never received the new phone. They then said they refunded the money to xxxx card, which I don't know where they got that number, but it wasn't the one I used to pay them. Then, told me that it was refunded to my bank account, but wouldn't tell me which account or how they got that info. So I filed a dispute through my card and then smartpay says I filed that before they had a chance to refund. All lies and they stole from me. It has now been 2 months since I paid the payment and I am out the money. I would heavily advise anyone considering doing business with smartpay leasing to go elsewhere to finance their phone. Worst experience with a company I have ever had.

I went through straight talk and there was a pay option for smart pay I applied and got approve for $600.00, so I continue with the purchase of a iphone 11 they took my money and act like they were trying to help once I shared my concerns but all the services representatives seem clueless and were only good at transferring to other representative.

Just Terrible. They use bait and switch tactics. They promise a service plan with the phone then don't provide one. I signed up through Straight Talks site and was told my payments would be around 40 bucks a month, turns out its 74, on top of my service plan. Customer service online is nothing but AI. They refuse to let you shift your pay date or even pay early.

Classic bate and switch! They entice you with a great a plan that sounds doable and agreeable. Then at checkout change the terms I put the terms at the very bottom with the change ask for your credit card information at the very top to continue without notifying you of the actual change in price a change in price double $37 I'm up to $79 a month for the same amount of terms. Holland Medical Center what pointless she lied as I was talking to her several times and when I corrected her she just redirected the life she was telling in a different way they were still alive trying to get the credit card information proceed with the transaction instead of solving the issue it is a rip-off this a scam you will pay way more.

On May 25th I signed up. I was told to pay May and June to the tune of 124.17 which I did. I then paid July and August's payment. Now they are telling me I owe August's payment even though the money was taken out of my account. No one is helpful. Avoid this company like the plague.

I went to metropcs in november 2015 to get a phone and the agent convince me to get samsung galaxy s6 which cost $500. I was so happy because she told me if I do the smart pay i will paid the phoine $100 each month until i am done Total $1200
That was a lie because after that smart pay sent me an email saying that my bill will be 100 each month for 12 months. I called them and do all my best to return that phone the next day and get my money back.
Till now they owe me 94.51 which was the price i started the lease with and they wont give it back.
Those people are so bad on the phone and they ignore you when you ask for the supervisor and their email sucks\
I am fighting to get my $ 94.51 back even though my bank wont help me. I am a student and part time worker so my money deserve to be use efficientlty
DO NOT go near this company there are bad as hell
I need help to get what it is for me

I can't pay early. I can't pay. They have to take your money. If this is in the contract, I definitely missed it. It's funny, even IF I wanted to pay it off, I would have to call them instead of just going to their website. On the website, I have an account. An account I can only just look at. An active account I might add. Wait... They will even let me ADD A CARD. But wait there's even more, You CAN'T delete that same card you added. Whoa, Wow, Wtf. 1 Star says it deserves a star which should be my choice. I had to give it a star to leave my review. So yeah this was one of the hardest things I've ever had to do in my life.

My phone was working just fine and then I did something stupid... I made a payment who knew that once you made a payment those people would cut your phone off.
That's what happened to me my phone was working fine and I made a payment and the good people at SmartPay cut it off. After this happened I called customer support and got the most useless person I asked for a supervisor he said there was no supervisor there I asked to speak with someone else he said that there was no one else. He told me that I'd have to call Straight Talk to get my phone reactivated. After a few choice words he got someone from Straight Talk on the phone and Straight Talk got everything back to working.
SmartPay has got the worst employees I've ever dealt with.

I received an email from smartlease saying I needed to update my debit card; but their site won't let me delete the old or add the new! Repeated emails get no response

Do need buy no phones rather it's leasing or purchasing. They are very rude they send you the wrong. The very unprofessional keep in the the line for hours