I bought some jewelry online. The necklace was missing stones due to pour packaging. I tried to return the item to the store they didn't want to accept it. Cashier called her manager via phone to ask what the policy was. Which was strange because she should know the policy of returns as she was not a new associate. Manager said, I have to ship it. I do not understand if it's eligible for return why not accept it in the store. I bought several items from AS this is my first return. I will never shop AS again because I hate going through the shipping process and paying extra for a return especially if it came to me damaged. This was a Christmas present now I have to wait on processing of a return which could take weeks.

I placed an order with Ashley Stewart on 12/23 approximately 11:00 am, prior to their 1:00 pm cutoff time. I paid $28 for express shipping, which guarantees delivery within 1-2 business days. Considering the approaching holidays, I still expected to receive my package within the paid timeframe. However, upon checking the tracking information, I discovered that the estimated delivery date was 12/30, which I found unacceptable. On 12/27, I contacted Customer Service and requested a refund for the express shipping. The agent apologized and stated that he would submit a request. The package arrived on 12/30, and I called to confirm that my request had been granted. Unfortunately, the agent claimed that the request had been denied because the package arrived within the correct timeframe. I requested to speak with a supervisor, and after being placed on hold, I was informed that the supervisor was unavailable. I expressed my willingness to hold, but the agent claimed that I was disrupting her talk time and became argumentative. The call was subsequently disconnected. I called back and spoke with Jessica, who apologized for the previous agent's behavior and offered to assist me. After holding for 48 minutes, Jessica disconnected the call. I waited a few hours and called back, holding for 38 minutes to speak with a supervisor. During the conversation, I discovered that the person I was speaking with was not a supervisor. I addressed the issue, and the individual became unresponsive. I informed them that this matter was not resolved and would be pursued further.

Called on 01/22/25 to make a purchase. Talked to a Maria and gave her my credit card number. She stated problem with my card. I gave her 3 other cards. Still not going through. She stated it was my cards. Called my credit card company. No attempted purchase was put thru.
Called back and Lyca answered. I explained I felt uncomfortable with my cards info being given out. She checked and said the same thing. She said it was a glitch. She said the dress wasn't available any longer, that's why my credit cards didn't go thru. I said why didn't Maria know that.
I asked to speak to a supervisor she said it wasn't one available. I know it's a supervisor or someone in charge was there
The next day I called and asked for a supervisor. I was told she was busy and not available. So Natalie finally came to the phone. Same thing happened, wouldn't go thru with the credit cards. She would give me a discount because of all I've been thru with the reps and would call me personally. Never called. She's off this weekend.
I called today 01/25/25 and the rep said some of the customers card are going thru but some aren't. She actually took the time with me. The dress was available and she ordered it for me.
I gave her an excellent review and she called me back to see if I was satisfied. We need people like her to go the extra mile.

I really didn't know much about this company and made the poor decision to purchase from them. I returned everything I ordered. The clothing were ill fitting and had very cheap fabric. Now I am out 20.00 because on top of shipping they also charge a return fee :(

I had an AS credit card, always bought lots of things. Clothing stitching was coming apart on a lot of items. I closed my acct and started
using After Pay. Be careful returning items. I had $1.00 shipping AS wanted to charge me $10.00 for a return label that they did NOT enclose with my items. Customer service and the "supervisors" were absolutely horrible!
My money spends any and everywhere but NOT Ashley Stewart!

I said I'm calling about my bill.he said you didn't pay it.i said yes on the 6th.he said no,no,no and went into when will I be paying. I said sir what you should say is let me look into it so we can find an answer. But no Elvis kept the mic and kept talking. So I left him with I'll will pray for you.

I placed a order and paid extra to have it here within 2-4 business not only did I not receive my package but was told that they cannot refund my $12.95. I will never order from Ashley Stewart again. Be careful bc if you pay extra for a early delivery doesn't mean you will get it and you will be out of pocket you paid extra for..

I bought these bad azz jeans and camouflage suits that you can wear inside out. Too small. I was so disappointed because I see you have to get them two to three sizes up that's annoying.I bad enough you already have to get big sizes bc your plus but who want to buy an event bigger sizes?! Just ridiculous! Im so disappointed bc I have to return them...

I love me some Ashley Stewart, but this purchase the tights are not working for me... I bought two pair, size EE that states it goes up to 330 pounds, My weight is 280. The first pair I couldn't get past my stomach, the second pair, the panty portion does not go all the way up, only to lower part of my stomach. I have stretched, pulled, & tugged wore them to work & felt them rolling down all day. The crotch part is squeezing my inner thigh. More panty portion need to be added, & more stretch please.