Maurices

DO NOT ORDER FROM HERE! Horrible customer service and supposedly there's no way to speak to management. I have been shopping here for years and spent thousands but it doesn't matter. I put in an order and saw that it wouldn't arrive for two weeks despite saying 3-5 business days delivery. It wasn't even shipped out yet so I wanted to cancel but was told that I could not. After waiting for 51 minutes, despite the initial 15 minute estimate, Kourtney in care team was rude and not helpful whatsoever. She claimed there was no way to contact management about customer service or slow shipping and would only give me the number from the website. She used capital letters to imply yelling at me in the chat, got the order date incorrect, and had an attitude the entire time.

I bought a sweater which I was so excited about the color and eager to wear, but it had pulled threads, after one was has a hole in it.

I usually am very pleased to shop in Maurices, but I had a negative experience at the one located in Marion, IN yesterday. At least twice, the associate basically inferred that I was overweight, which is not helpful at all, but hurtful. I will not be going back to that store.

My order was supposed to be delivered January 5th, had called 3 times and still waiting on it, every time same response, item on his way but when tracking label not found!
Right now I'm
Waiting for a supervisor to see what can be done
Guest what? Item was reordered and need to wait another week for it

Buyer beware! Do not get a Maurice's credit card. The bank they deal with, Conmity, took over $300 from my credit card erroneously twice! I made a payment online of $30 and got charged over $300. It was corrected overnight once but it happened again in the same month and now Maurice's says "sorry, it'll take 5 to 10 business days for me to have access to my funds. It's a scam! All I got from a manager from Maurices' is sorry. I live on social security and need access to my funds but instead I have an overdraft. I will never deal with Maurices Clothing again!

I took my wife to maurices just to check it out. The employees greeted us with a Welcome to maurices. Being a man I though it was going to be one of those days. The employees made it a joyful experience. Thanks guys

Just wish their jeans would Hold up an not Rip or Tear within a few Months. I bought my Jeans in October of 2023, an the Belt Loops already tore off, now the Thighs are Tearing already and I've only had them for 4 months.

They need to do better on their Quality of Jeans. Instead of making them so Cheap.

I have a pair of Torrid jeans that are a
Starting to tear after 4yrs of having them.

I placed my first ordered at mauruces.com. Added two sweaters since they were on sale since I was ordering the jeans. At no point during checkout was I informed the the pants were out of stock or backordered. They charged my card the full amount. I went to check status today, and the jeans show 0 quantity. Contacted customer service. Was told pants on backorder. No date for when the pants will be in stock. Asked to cancel the tops since I wasn't informed. Representative refused. Asked if they could refund the pants, which I have no idea when they will be coming. Representative refused and offered me a coupon. Absolutely ridiculous. This is my first and last time shopping here. I'll be returning anything that arrives if it ever comes.

Purchased the boots 11/10/21, wore them to work in a professional indoor setting 1-3 times per week (approx). They wore out, heel busted on 1/29/22. They didn't even last 3 months!
I ordered easily enough, received product quickly, price seemed affordable enough until I realized the product was junk. Love their stores, very displeased! No place to even leave a review of product on the website, so I emailed instead.:-(