I placed an Order on Thursday, April 7,2022. Maurices had jeans with a long inseam (difficult to find), plus they have stores in Eastern Canada, so I thought they might be OK to order from.
First, I had to call Customer Service because they were charging $41 in taxes on an order in the amount of $128. In Alberta, we only pay 5% GST and no other sales tax, so $41 tax is a huge amount. The "tax" includes taxes plus duties.
The agent I spoke to agreed to provide an additional 20% off, to reduce the amount of taxes paid. I thought this was a very good gesture. Unfortunately, that was the best part of dealing with Maurices.
Their account/billing system is confusing -- they show a discounted price, but then also show a further deduction at the bottom, so it makes it look like there is a further discount off the discounted price shown. Nope. Their customer service agent that I emailed was unable to explain this until about 4 emails later.
From the last update in my Maurices account, I still believe they over-charged me, but only by about $10 so I'm not going to waste my energy dealing with any more customer service agents.
Maurices canceled one item in my order, even though it still showed up as available on Maurice's website. When I asked why that items was not included in my Order, I was advised that what is shown on their website is EVERYTHING they have in their warehouse and all stores. However, if the item is NOT in their warehouse and is ONLY in one of the stores, they will not ship it to you! So their website is actually very misleading as to what is available to order online.
I received a shipping confirmation on Tuesday, April 12,2022 advising my Order had been shipped via FedEx and provided a FedEx tracking number. I received no further updates, so I phoned FedEx on Saturday, April 16,2022. FedEx advised that only a label had been created by the shipper but FedEx had not yet received the package. So, my Order has been sitting around Maurices warehouse for another week, not being shipped.
Order was finally delivered on April 24th. When I contacted Maurices about the delay, they did kindly refund the shipping charge.
I actually do not mind the quality of the clothes. For the sale prices paid, I can't complain. Jeans are long enough and good quality. Two blouses are lightweight and fit well. Still wish I had received the 1 item they cancelled because they didn't have it in stock in their warehouse.
However, I would probably still avoid Maurices solely due to the Customer Service and actual availability of goods shown on their website.