Duluth Trading Co.

You can't get through to customer service. They eventually email you back but don't solve your problem. They take two months to refund and even that took countless phone calls and emails and three supervisors. They have made fools of all their customers who fell for their fake folksy working man crap

I placed two orders on December 30th totaling nearly $200. Both orders were immediately charged to my credit card. Since then, I have received absolutely no correspondence from Duluth. I've checked both orders several times - both were waiting to be packed until today, 1/8, when they were both cancelled. Again, I received no notice of this - Duluth has simply erased them. I have received no refund and now need to initiate multiple credit card chargebacks. According to the many other reviews, this is Duluth's new standard of operation. I'll never be ordering from them again.

I'm a longtime customer, 90% of my clothes are from Duluth. I was on the phone for an hour today to try to exchange a sweater i had received for Christmas because it was to large. After an hour it rang, I could hear someone in the background that said WTF and then it went straight to a survey asking me how the service was. What service! I finished the survey so I could leave a message and number so someone could contact me. I'm waiting!

This is the worst clothing company I've dealt with, including those in China. Items arrived too late for Christmas, now I have to pay return shipping. Seriously! Avoid them at all costs.

Placed an order a week ago and have yet to receive order conformation or any info on shipping. Called 4 seperate times and after holding for 30+ minutes without any communication I hung up. Even tried live chat but no communication that way either. Duluth is a joke and a scam.

They will send you the wrong item, ask you to ship it back, then tell you that the item you actually ordered is out of stock. So you'll never get your order and get stuck with shipping chores. Stay away.

I am beyond frustrated and I am out of options on what to do. It all started when I ordered 2 boxer briefs for my fiancé for Christmas on November 19th. I waited 2 weeks and they hadn't updated anything at all on the tracking website. So I called, I waited 1 hour and 20 minutes for them to even answer the phone and they told me it was lost so they would arrange for it to get delivered as soon as possible (which the earliest was Dec. 30th! They said since it couldn't be any earlier, even though I ordered it on Nov. 19th. I am so frustrated honestly. Because I asked if they could send a tracking number or confirmation and they said no because they don't do that but once it ships I'll get the tracking number and all that. So then, I wait 3 days and they send me an email saying "ready to return your items?" But I never even got the package in the first place! It does say $0 return (but I think it's because it would've been an exchange) so I don't know what to do. I tried calling again today since I never got a tracking number or anything other than that return email saying to return my package. I got in contact with an agent and told her the situation and she said "let me put you on a brief hold" and then I waited 15 minutes for her to hang up! I am at loss of words on how unhelpful it has been to try and at least find out where my order is. The customer service is very bad during this holiday season and I'm so disappointed and upset. It was a $40 purchase and I do not make a lot of money, but this is my finances favorite underwear brand!
Please, if there are any ideas on what to do in this situation? I've tried reaching out on the phone, on live chat, I've emailed them 3 times (2 times to their customer service email & 1 time to their return email) and it's been weeks and I haven't gotten one single response.
Is anyone else going through this? If so, how do you get it situated?

My understanding is that the Visa credit card company requires merchants to wait to charge the customer's credit card until the order actually ships. Duluth lets the carrier know there will be an order coming and they seem to count that as shipping the order. I received an email stating my order was shipped but when I tried to track the order the carrier stated they had not received the package. This is the first time I have come across this when dealing with a major merchant. It's not a good business practice and it will definitely stop me from ordering from Duluth again. I tried to call to inquire but there was a fifteen minute wait to talk to a customer service representative so I sent an email inquiring about the status of my order.

I used to buy all the time from Duluth, but their "Made in the USA" mantra seems to have disappeared, and it seems to me they really don't care about their customers as long as they are making a quick buck.

I purchased two packs of underwear and they came in as shown below. The very least an underwear company could do is package their product so it seems like someone else hasn't ALREADY WORN YOUR UNDERWEAR. This is so egregious that it almost seems like a joke.

I contacted customer service and they said "oh darn, we'll email an exchange slip to you." Thanks, Duluth. I cannot wait to exchange my used $60 underwear for another pair of used underwear. I wonder if they could give me a $5 gift card for the gas it'll take to return this.

Aside from my Duluth Trading Company Beanie for the colder weather times, I was never much into wearing hats but as the recipient of very late onset Vitiligo, I have become concerned about sun exposure to my face, so I bought a Mens Crusher Hat. It looks and feels great, including the breeze coming in through the top. Drop a heavy bag of stuff on it? It springs back to life like those trick birthday candles. And like all products I have purchased from Duluth, it arrived sooner than expected, just in time for a stretch of 90+ degree weather here in the Seattle area.